Senior SaaS Support Engineer — Remote/Hybrid

Exiger; Richmond (VA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Exiger is seeking a Senior Application Support Specialist to provide world-class service for SaaS customers and internal teams. The candidate will troubleshoot issues, engage with Product and Development, and thrive in a fast-paced, dynamic environment.

The role is full-time with remote or hybrid work options, with a schedule of 8:00AM - 5:00 PM EST, and requires strong communication, ownership, and teamwork capabilities.

Qualifications

• Strong verbal and written communication skills.
• Ability to independently manage projects with limited oversight.
• Proactive in process improvement and documentation.

Responsibilities

• Develop extensive knowledge of the product suite.
• Own projects from planning to completion with updates on progress and risks.
• Balance reactive support with long-term priorities and deadlines.
• Identify opportunities to improve support processes and automation.
• Provide end-user support via phone, email and in-person.
• Coordinate new implementations and upgrades; prioritize support requests.
• Escalate appropriately and keep users informed during resolution.

Skills

Communication skills

Project management

Multi-tasking

Team collaboration

Tools

Salesforce

Zendesk

ServiceNow

Jitbit

Desk.com

JIRA

Job description

Exiger is seeking a Senior Application Support Specialist to provide world-class service for SaaS customers and internal teams. The candidate will troubleshoot issues, engage with Product and Development, and thrive in a fast-paced, dynamic environment.

The role is full-time with remote or hybrid work options, with a schedule of 8:00AM - 5:00 PM EST, and requires strong communication, ownership, and teamwork capabilities.