SaaS Support Specialist - Hybrid & Growth-Ready

Profitsolv; West Palm Beach (FL); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K match

Paid time off

Health/dental/vision coverage

Casual environment

Hybrid work

Performance-based merits

Great team

Job summary

ProfitSolv is seeking a Software Support Representative in West Palm Beach to resolve client software inquiries and issues. You will work with cross-functional teams to deliver outstanding support and client satisfaction.

The role emphasizes diagnosing technical problems, maintaining case records, and contributing to knowledge resources, with potential for hybrid work and involvement in upsell opportunities.

Qualifications

• Associate degree or 2+ years in software support or SaaS/customer service.
• Strong technical and analytical skills to diagnose software issues.
• Excellent communication to explain technical concepts to users.
• Experience with MS Office and CRM software tools.

Responsibilities

• Serve as the primary contact for clients seeking software support via email or phone.
• Diagnose and troubleshoot software issues, guiding users or escalating as needed.
• Log and maintain detailed records of client interactions for case tracking.
• Help create and maintain support docs and self-service resources.
• Identify patterns and relay feedback to product teams to improve the product.
• Assist in upsell/cross-sell opportunities and coordinate with sales when needed.

Skills

Technical skills

Communication skills

Analytical skills

CRM systems

Customer support software

Education

Associate degree or 2+ years experience

Tools

MS Graph

Job description

ProfitSolv is seeking a Software Support Representative in West Palm Beach to resolve client software inquiries and issues. You will work with cross-functional teams to deliver outstanding support and client satisfaction.

The role emphasizes diagnosing technical problems, maintaining case records, and contributing to knowledge resources, with potential for hybrid work and involvement in upsell opportunities.