Hybrid SaaS Product Support Specialist

Arcoro Holdings Corp; Phoenix (AZ); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) with Company match

Flexible Time Off and Company-paid holidays

Hybrid Work Schedules

Job summary

A leading SaaS provider for construction is seeking a Product Support Specialist in Phoenix, Arizona. The role involves providing advanced technical assistance, resolving escalated issues, and ensuring customer satisfaction. Ideal candidates should possess strong troubleshooting skills in SaaS environments and have at least 3 years of experience in B2B support. This position offers a collaborative culture, competitive compensation, and a hybrid work schedule, contributing to a transformative HR solution in the construction industry.

Qualifications

• 3+ years of experience supporting SaaS products.
• Strong customer service, communication, and interpersonal skills.
• Prior experience with ticketing systems and CRM platforms.

Responsibilities

• Diagnose and resolve escalated technical issues.
• Collaborate with Tier 1 support teams to provide guidance.
• Document solutions and contribute to the knowledge base.

Skills

Troubleshooting SaaS environments

Customer support

Communication skills

Interpersonal skills

Cloud-based applications

Education

High School Diploma

College Degree (Preferred)

Tools

Zendesk

Salesforce

Job description

A leading SaaS provider for construction is seeking a Product Support Specialist in Phoenix, Arizona. The role involves providing advanced technical assistance, resolving escalated issues, and ensuring customer satisfaction. Ideal candidates should possess strong troubleshooting skills in SaaS environments and have at least 3 years of experience in B2B support. This position offers a collaborative culture, competitive compensation, and a hybrid work schedule, contributing to a transformative HR solution in the construction industry.