SaaS Customer Support Specialist - Tier 1 (Hybrid)

Funnel Leasing; Dallas (TX); Hybrid; USD 41,600 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Company-paid Life/AD&D

Retirement plan with company match

Uncapped discretionary time off

Job summary

A leading software company in Texas is hiring a Customer Support Specialist Tier 1 to provide exceptional service to customers and troubleshoot software solutions. Candidates should have experience in the multifamily industry and possess excellent communication skills. This role offers hybrid work flexibility and a competitive pay range. Join a team committed to continuous improvement and customer satisfaction.

Qualifications

• 1-3 years of experience in SaaS software customer support.
• Proficiency in communicating effectively via phone, chat, and email.
• Ability to follow defined processes and procedures.

Responsibilities

• Interact with customers and end users to provide support via phone, email, and chat.
• Document customer interaction, troubleshooting, and results clearly.
• Analyze, test, and modify Funnel software and integrations.

Skills

Multifamily industry experience

Strong verbal and written communication skills

Experience in ITIL, Knowledge Centered Support (KCS)

Strong customer service focus

Ability to handle multiple issues

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce Service Cloud

Jira

Job description

A leading software company in Texas is hiring a Customer Support Specialist Tier 1 to provide exceptional service to customers and troubleshoot software solutions. Candidates should have experience in the multifamily industry and possess excellent communication skills. This role offers hybrid work flexibility and a competitive pay range. Join a team committed to continuous improvement and customer satisfaction.