SaaS Application Support Manager
Prosum
14 days+
Application generator
A complete application in a minute — tailored resume and cover letter, ready to send.
Get past ATS filters
Job summary
A leading tech solutions provider is seeking a Technical Support Manager to provide application support. Responsibilities include technical troubleshooting and enhancing service efficiency for customers on a SaaS platform. The ideal candidate has over 2 years of experience in technical support for SaaS-based software and proficiency with Linux text processing tools. Familiarity with MongoDB, AWS, and basic coding is advantageous. This full-time role is based in Tempe, Arizona, offering opportunities to collaborate with engineering teams.
Qualifications
- 2+ years technical support for SaaS-based software.
- Experience with Linux text processing tools.
Responsibilities
- Provide technical support and develop tool efficiencies for customers.
- Technical troubleshooting, develop and document solutions.
- Suggest various service and product enhancements.
Skills
Technical troubleshooting
SaaS-based software support
Linux text processing tools
Tools
MongoDB
Hadoop
Atlassian products
AWS
Job description
A leading tech solutions provider is seeking a Technical Support Manager to provide application support. Responsibilities include technical troubleshooting and enhancing service efficiency for customers on a SaaS platform. The ideal candidate has over 2 years of experience in technical support for SaaS-based software and proficiency with Linux text processing tools. Familiarity with MongoDB, AWS, and basic coding is advantageous. This full-time role is based in Tempe, Arizona, offering opportunities to collaborate with engineering teams.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
