SaaS Application Support Manager
Prosum
14 days+
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Job summary
A leading tech solutions provider is seeking a Technical Support Manager to provide application support. Responsibilities include technical troubleshooting and enhancing service efficiency for customers on a SaaS platform. The ideal candidate has over 2 years of experience in technical support for SaaS-based software and proficiency with Linux text processing tools. Familiarity with MongoDB, AWS, and basic coding is advantageous. This full-time role is based in Tempe, Arizona, offering opportunities to collaborate with engineering teams.
Qualifications
- 2+ years technical support for SaaS-based software.
- Experience with Linux text processing tools.
Responsibilities
- Provide technical support and develop tool efficiencies for customers.
- Technical troubleshooting, develop and document solutions.
- Suggest various service and product enhancements.
Skills
Technical troubleshooting
SaaS-based software support
Linux text processing tools
Tools
MongoDB
Hadoop
Atlassian products
AWS
Job description
A leading tech solutions provider is seeking a Technical Support Manager to provide application support. Responsibilities include technical troubleshooting and enhancing service efficiency for customers on a SaaS platform. The ideal candidate has over 2 years of experience in technical support for SaaS-based software and proficiency with Linux text processing tools. Familiarity with MongoDB, AWS, and basic coding is advantageous. This full-time role is based in Tempe, Arizona, offering opportunities to collaborate with engineering teams.
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