Hybrid Retail Banking Onboarding Associate

Oriental Bank; San Juan (PR); On-site; USD 40,000 - 60,000; Full time

Job summary

Oriental Bank is seeking an Associate, Retail Banking to support onboarding, digital sales, and customer experience across retail and digital channels. You will review new account documentation, ensure data accuracy, and assist sales teams to maintain compliance and efficiency.

Responsibilities include monitoring service quality, generating reports, and supporting end-of-day processing for deposits, commercial, credit products, and ACH activities.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum of 1 year in sales support, customer service, banking operations, or financial services.

Responsibilities

• Review and validate documentation for new accounts opened via retail and digital channels.
• Ensure customer information is accurate, complete, and compliant with policies.

Skills

Bilingual (Spanish/English)

Customer service

Data accuracy

Education

Bachelor's Degree in Business Administration

Tools

Excel

PowerPoint

Microsoft Office

Job description

Oriental Bank is seeking an Associate, Retail Banking to support onboarding, digital sales, and customer experience across retail and digital channels. You will review new account documentation, ensure data accuracy, and assist sales teams to maintain compliance and efficiency.

Responsibilities include monitoring service quality, generating reports, and supporting end-of-day processing for deposits, commercial, credit products, and ACH activities.