Branch Digital Banking Advisor

OCBC Group; United States; A distancia; USD 23.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

Holistic benefits

Community initiatives

Learning & development opportunities

Wellbeing support

Descripción de la vacante

OCBC Bank is seeking a customer service professional at our branches to drive general banking product sales, assist with account openings, and promote online banking adoption. You will greet customers, triage in-branch traffic, and guide them through onboarding and digital services.

You will educate customers on ATM and online banking features, handle enquiries, and coordinate referrals to specialists, delivering excellent service and a seamless banking journey.

Formación

• F.5/F.6 graduate or above RI licenses preferred.
• TR license preferred.
• At least 1-year solid experience on branch banking services preferably in banking field).
• Preferably to have relevant experience or customer service experiences.
• Good command of MS Office and computer skills.
• Good in Chinese, English and Mandarin.
• Customer-oriented, proactive with good interpersonal skills to enhance customer relationship.
• Pleasant, presentable and excellent customer experience.
• Sound knowledge on using online banking services.
• Cooperative with colleagues in building up team spirit.

Responsabilidades

• Assist customers for account opening, including both deposit and investment account (subject to license registration), as well as to complete the sign-up of all onboarding necessities.
• Educate and cross-sell customers on ATM services, as well as OCBC’s online banking (including internet and mobile banking) to increase the digital adoption & usage by customers.
• Meet-and-greet customers in the bank hall and triage in-branch customer traffic.
• Handle customer’s general enquiries and non-financial transactions such as password reset, change of credential information etc.
• Provide digital support to customers and may engage to digital workshop to share and promoting our Bank’s online banking and digital services.
• Conduct I& I referrals to PFC and PRM as collaboration.

Conocimientos

Multilingual communication

Herramientas

MS Office

Descripción del empleo

OCBC Bank is seeking a customer service professional at our branches to drive general banking product sales, assist with account openings, and promote online banking adoption. You will greet customers, triage in-branch traffic, and guide them through onboarding and digital services.

You will educate customers on ATM and online banking features, handle enquiries, and coordinate referrals to specialists, delivering excellent service and a seamless banking journey.