Hybrid Restaurant Tech & Interfaces IT Systems Lead

SSP Group; Ashburn (VA); Hybride; USD 78 000 - 85 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Comprehensive benefits

401(k) with employer matching

Hybrid work

Résumé du poste

SSP America, The Food Travel Experts, seeks an IT Systems Specialist – Restaurant Technology & Interfaces in Ashburn, VA. The role focuses on owning restaurant tech integrations, including Oracle Simphony and other POS systems, with up to 20% travel and a hybrid work setup.

You will troubleshoot APIs, data flows, and system interfaces, and collaborate with Operations and IT to deploy and stabilize new solutions across North America.

Qualifications

• 3–5 years of experience in restaurant technology, POS systems, IT systems support, application integrations, or a related technical field.
• Strong understanding of integrated and distributed systems and how applications exchange data.
• Hands-on experience troubleshooting APIs, data flows, application logs, and system interfaces.
• Experience with enterprise POS platforms; Oracle Simphony or Micros RES 3700 strongly preferred.
• Solid knowledge of networking fundamentals, LANs, VLANs, databases, and operating systems.
• Demonstrated ability to independently troubleshoot complex issues and drive technical projects to completion.

Responsabilités

• Own Technical Projects: Drive projects from planning through execution, coordinating testing, configuration, deployment, documentation, and transition to support.
• Support Systems Integrations: Validate and troubleshoot system integrations using APIs, data flows, logs, and communications.
• Manage Restaurant Technology: Configure and troubleshoot Oracle Simphony, payment systems, kiosks, digital ordering, and related tech.
• Partner Across Teams: Collaborate with Operations, IT, vendors, and project teams for successful initiatives.
• Support Technology Deployments: Coordinate activities for openings, upgrades, and post-launch stabilization.
• Improve Processes: Create technical documentation, identify recurring issues, and improve reliability.

Connaissances

Restaurant technology

Systems integration

APIs

Technical project ownership

Outils

Oracle Simphony

Micros RES 3700

Description du poste

SSP America, The Food Travel Experts, seeks an IT Systems Specialist – Restaurant Technology & Interfaces in Ashburn, VA. The role focuses on owning restaurant tech integrations, including Oracle Simphony and other POS systems, with up to 20% travel and a hybrid work setup.

You will troubleshoot APIs, data flows, and system interfaces, and collaborate with Operations and IT to deploy and stabilize new solutions across North America.