Restaurant IT Systems Analyst — Scale Tech Across Locations

Call Your Mother Deli; Washington; On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Unlimited PTO

Parental leave (12 weeks)

401(k) with 4% match

Early Wage Access

Language classes (English/Spanish)

Therapy resources

Bagels on the house

Job summary

Call Your Mother Deli is seeking a hands-on Restaurant IT Systems Analyst to keep the technology powering our growing Shops and Support Office running smoothly. You’ll troubleshoot and resolve complex technical issues while managing system configurations, menus, and technology projects.

Based in our Washington, DC office, this role typically works Monday through Friday with occasional weekend coverage to support critical needs and projects.

Qualifications

• 3+ years in application support, systems administration, restaurant technology, retail technology, or related field.
• Familiarity with restaurant technologies such as POS, online ordering, delivery, loyalty, gift cards, kitchen systems, labor, inventory, or reporting platforms.
• Experience supporting new restaurant openings or multi-unit technology deployments.
• Excellent attention to detail, particularly with menus, pricing, permissions, or production configurations.
• Ability to manage competing incidents, requests, and project assignments in a fast-paced environment.
• Strong written and verbal communication with both technical and nontechnical audiences.
• Proactive and self-motivated, with a continuous improvement mindset.
• Some knowledge of integrations, APIs, programming languages, reporting tools, or ITSM practices.

Responsibilities

• Serve as an escalation point for Level 2 and Level 3 incidents involving CYM systems.
• Troubleshoot application, configuration, integration, access, infrastructure and data issues.
• Coordinate with internal stakeholders and external partners to triage complex incidents.
• Administer multiple business-critical SaaS platforms.
• Manage menu, pricing, product, and promotional changes across restaurant platforms.
• Follow established process and change-management practices.
• Support implementations of new restaurant and corporate platforms.
• Assist with NSO tech initiatives.
• Contribute to integrations and technology implementations.
• Maintain system documentation, configuration records, and support procedures.
• Identify recurring issues and recommend scalable process or system improvements.
• Maintain device policy and management systems.

Skills

3+ years exp

POS systems

Restaurant tech

Multi-unit deployments

Communications

APIs

ITSM practices

Tools

SaaS platforms

APIs

Job description

Call Your Mother Deli is seeking a hands-on Restaurant IT Systems Analyst to keep the technology powering our growing Shops and Support Office running smoothly. You’ll troubleshoot and resolve complex technical issues while managing system configurations, menus, and technology projects.

Based in our Washington, DC office, this role typically works Monday through Friday with occasional weekend coverage to support critical needs and projects.