Multi-Unit Restaurant IT Systems Lead

Call Your Mother; Washington (District of Columbia); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

Unlimited PTO

Parental Leave

401(k) Matching

Language Classes

Early Wage Access

Therapy Resources

Job summary

Call Your Mother in Washington, DC is seeking a hands-on IT Systems Analyst to keep our growing group of Shops and Support Office running smoothly. You’ll troubleshoot and resolve complex technical issues while managing system configurations, menus, and technology projects in a fast-paced restaurant environment.

Based in our DC office, with Monday–Friday hours and occasional weekend support to support critical needs, you’ll handle Level 2/3 incidents, SaaS platforms, integrations, and

Qualifications

• 3+ years in application support or related fields.
• Familiarity with restaurant tech (POS, online ordering, loyalty, gift cards, kitchen systems).
• Experience supporting openings or multi-unit tech deployments.

Responsibilities

• Serve as escalation point for Level 2/3 incidents involving CYM systems.
• Troubleshoot application, configuration, integration, access, infrastructure and data issues.
• Coordinate with internal stakeholders and external partners to triage complex incidents.
• Administer multiple SaaS platforms.
• Manage menu, pricing, product, and promo changes across platforms.
• Follow change-management practices.
• Support implementations of new restaurant and corporate platforms.
• Assist with new shop openings tech initiatives.
• Maintain system documentation and support procedures.
• Identify recurring issues and propose scalable improvements.

Skills

Application support

Systems administration

Restaurant tech

Multi-unit deployments

Job description

Call Your Mother in Washington, DC is seeking a hands-on IT Systems Analyst to keep our growing group of Shops and Support Office running smoothly. You’ll troubleshoot and resolve complex technical issues while managing system configurations, menus, and technology projects in a fast-paced restaurant environment.

Based in our DC office, with Monday–Friday hours and occasional weekend support to support critical needs, you’ll handle Level 2/3 incidents, SaaS platforms, integrations, and