Hybrid Renewal & Leasing Specialist — Revenue Growth

Reside Living; Chicago (IL); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

401K matching

Commuter benefit

Apartment discount after 90 days

Student loan assistance

Two consecutive days off

13 days PTO to start

Paid holidays

Job summary

Reside Living in Chicago, IL seeks a Central Renewal and Leasing Specialist to support renewal and lead management across our portfolio in a hybrid work setting (WFH 3+ days/week). The role focuses on renewals, notices, and lead generation, leveraging Yardi and Excel to optimize revenue.

Responsibilities include handling renewal conversations, negotiating renewals, coordinating with property managers, and ensuring timely lease renewals.

Qualifications

• Minimum of 3 years of experience in multifamily property management operations.
• Minimum of 1 year managing the multifamily resident renewal process for 250+ units.
• Experience with technology tools; Yardi experience preferred, LRO Yield management experience preferred.
• Microsoft Office Excel and Word experience required.

Responsibilities

• Serve as single point of contact for renewal conversations.
• Outbound and inbound communications with residents during renewal.
• Explain renewal rent increases based on property and neighborhood trends.
• Follow the 30-day notice renewal schedule with residents.
• Coordinate with Property Managers to renew residents.
• Review today’s market rent versus renewal quote and negotiate when needed.
• Prepare and send renewal leases to residents.
• Process the Notice to Vacate information in the operating system (Yardi).
• Provide feedback to improve renewal and lead management processes.
• Attend weekly meetings to discuss better customer experiences.

Skills

Property management operations

Renewals management

Customer service

Renewal negotiations

Tools

Yardi

LRO Yield management

Microsoft Excel

Microsoft Word

Job description

Reside Living in Chicago, IL seeks a Central Renewal and Leasing Specialist to support renewal and lead management across our portfolio in a hybrid work setting (WFH 3+ days/week). The role focuses on renewals, notices, and lead generation, leveraging Yardi and Excel to optimize revenue.

Responsibilities include handling renewal conversations, negotiating renewals, coordinating with property managers, and ensuring timely lease renewals.