Central Renewal & Leasing Specialist - Hybrid

Reside Living LLC; Chicago (IL); Ibrido; USD 39.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K Matching

Commuter Benefit

Apartment Discount after 90 days

Student Loan assistance

Descrizione del lavoro

Reside Living LLC in Chicago, IL is seeking a Central Renewal & Leasing Specialist to support renewal and lead management across a 3,000-apartment portfolio. The role is hybrid (3+ days remote) with strong emphasis on renewal conversations and lease administration.

You will manage renewal negotiations, lease generation, and notices to vacate while coordinating with property managers to maximize revenue and occupancy. Training is available for the right candidate.

Competenze

• Experience in multifamily property management operations (3+ years).
• Experience managing renewal processes for 250+ units (1 year+).
• Knowledge of Yardi and yield management preferred.

Mansioni

• Renewals: single point of contact for renewal conversations with residents.
• Outbound/inbound communications during the renewal process.
• Explain renewal rent increases and negotiate when necessary.
• Coordinate with Property Managers on site-level information to renew more residents.
• Prepare and send renewal leases and follow up until signed.
• Process Notice to Vacate information into the system (Yardi).
• Provide feedback weekly to improve renewal and lead management processes.
• Handle initial lead responses and schedule tours when needed.

Conoscenze

Sales mindset

Communication skills

Strumenti

Yardi

Yield management

Descrizione del lavoro

Central Renewal & Leasing Specialist - Hybrid

Chicago, IL

Position: Central Renewal and Leasing Specialist

Reports To: Vice President Yield Optimization

Work Location: Hybrid between work from home and Central Office, WFH 3+ days/week

Who We Are:

Reside Living is a growing Chicago property management company that offers its employees an open environment, opportunities for fun, and room to grow. Our portfolio is approximately 3,000 apartments strong and expanding.

We want our residents to love where they live, so our apartments are fresh, modern, redesigned spaces with open layouts. We're also committed to environmentally responsible living; we leverage green solutions and technology to achieve this goal.

We believe in delivering an exceptional customer experience throughout Chicago's best neighborhoods, and we work hard to over deliver on this goal. Our organization is committed to diversity and inclusion, where everyone can thrive.

What We Offer

• We offer; medical, dental, life, short- and long-term disability insurance, paid time off, 401K matching, and commuter benefit
• 25% per month apartment discount after 90 days.
• Industry-leading Student Loan assistance of $100 per month
• Hourly pay of $30.00
• Willing to train the right person
• 2 days consecutive days off
• 13 days PTO to start and increases after the first year
• Paid Holidays

What You Will Do

You will be a key member of Reside Living’s central operations team, providing renewal and lead management support across the portfolio to achieve maximum revenue growth. Must strive to create best-in-class processes and give Newcastle’s leadership team feedback to improve the customer experience.

Resident Renewals (approximately 95% of the time)

Single Point of Contact for Renewal Conversations

• Outbound and inbound communications (phone calls, emails, texts) with residents during the renewal process.
• Understanding property and neighborhood trends explain renewal rent increases and discuss the necessary logic changes.
• Follow the communication schedule with residents to ensure they provide the required 30-day notice before vacating.
• Communicate with the Property Managers regarding any information at the property site level to help renew more residents.
• Reviewing today’s market rent to the renewal quoted rent, prepare to negotiate renewal rates in rare circumstances.
• Understanding best rent negotiation approach and closing renewals effectively.

Complete the Renewal Lease

• When resident accepts the renewal offer, generate and send the lease to residents
• Understand nuances for each property to develop a complete and accurate renewal lease
• Follow up with Residents that have not signed the renewal agreement until they complete the transaction

Process the Notice to Vacate

• For residents who decide to move out, gather the Notice to Vacate information and input it into the operating system (Yardi).

Provide Feedback to Build Best-In-Class Renewing and Lead Management Process

• Weekly meeting to discuss better ways to deliver exceptional customer experiences in the most efficient and effective way.

Other Responsibilities May Include (approximately 5% of the time)

Initial Response to Leads

• A systematic review of Inbound Lead Queue, responding to inbound requests for property information in a customer-centric and timely manner.
• Communicate property amenity features, apartment features, neighborhood descriptions, pricing, and availability positively and clearly.
• Provide exceptional customer service answering inbound prospect lead calls to connect with the caller, identify needs and provide apartment options that work with each customer.
• Knowledge of our properties and direct competitors to identify the best apartments for leads.
• Ability to move through software screens quickly, and input caller information into the operating system.
• Sales attitude and background to help callers find the perfect home for them.

Schedule Appointments for Prospects

• Convince qualified callers to tour our communities and schedule tours (in person, self-guided, or virtual) within our Yardi operating system.

Requirements

• Minimum of 3 years of experience in multifamily property management operations
• Minimum of 1 year managing the multifamily resident renewal process for 250+ units
• Preferred experience with changing multifamily processes and procedures
• Ability to understand renewal and leasing information
• Experience with technology tools; Yardi experience preferred, LRO Yield management experience preferred
• Microsoft Office Excel and Word experience required

Reside Living is committed to conducting all employment practices for employees at all levels without regard to race, creed, genetic characteristics, gender, color, religion, sex, national origin or ancestry, age, mental or physical disability, marital status, sexual orientation, veteran/military status, gender identity/status, pregnancy, childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local laws, except where a bona fide occupational requirement exists.

Reside Living is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

As set forth in Reside Living’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.