Hybrid-Remote Healthcare Customer Care Specialist

GEMCORE; Hudson (OH); Híbrido; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Vacation & holidays

Medical/dental/vision

Life insurance

Disability insurance

401K

Resumo da oferta

Edwards Health Care Services, Inc. (EHCS), a division of GEMCORE, seeks a Customer Service Representative in Hudson, Ohio. This full-time, entry-level role involves answering calls and emails, and assisting with new patient accounts for medical products, such as diabetes supplies and breast pumps.

Training may lead to a hybrid remote schedule. The ideal candidate has 1+ year in customer service or healthcare, strong verbal and computer skills, and a willingness to learn through virtual training.

Qualificações

• High School Diploma or GED required.
• 1+ years of experience in customer service organizations or healthcare environment.
• Excellent verbal and computer skills with the desire to communicate with customers and prospects daily.
• Ability to learn the products and receive training through virtual methods.
• Detail oriented with strong multitasking abilities.
• Typing at about 40 WPM is preferred.

Responsabilidades

• Reception of all incoming telephone calls and email.
• Set up new customer accounts for medical products service; such as diabetes supplies and breast pumps.
• Obtain insurance, referral, physician, and patient demographic information.
• Enter/Manage all refill orders for existing customers.

Conhecimentos

Customer service

Healthcare environment

Verbal communication

Typing speed 40 WPM

Multitasking

Attention to detail

Formação académica

High School Diploma or GED

Ferramentas

Email/CRM systems

Descrição da oferta de emprego

Edwards Health Care Services, Inc. (EHCS), a division of GEMCORE, seeks a Customer Service Representative in Hudson, Ohio. This full-time, entry-level role involves answering calls and emails, and assisting with new patient accounts for medical products, such as diabetes supplies and breast pumps.

Training may lead to a hybrid remote schedule. The ideal candidate has 1+ year in customer service or healthcare, strong verbal and computer skills, and a willingness to learn through virtual training.