Hybrid Remote Customer Care Advisor

HSBC Group; United States; Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

On-site gym

Lunch on us

25 days holiday + bank holidays

Employee discounts

Pension and healthcare schemes

Hybrid working

Job summary

HSBC is seeking a Customer Service Advisor to deliver exceptional support in a hybrid working environment, combining office time in the Birmingham area with remote home working. The role focuses on active listening, clear communication, and customer-centric service delivery, supported by a comprehensive 15-week training program.

Salary starts at £25,000 for a 35-hour week, with two £750 pay increments within the first year, plus benefits including an on-site gym, lunch on us, and a wide range of

Qualifications

• Active listening: listen carefully, retain key details, and accurately understand our customers' concerns.
• Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
• Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
• Empathy and support: understand the customer's perspective and tailor your approach accordingly to support.
• Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.
• Accountability: resolve customer queries in-line with policy and guideline.
• Following Process: follow procedures or making appropriate escalations where necessary.
• Digital Fluency: have confidence and a good capability with technology.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

HSBC is seeking a Customer Service Advisor to deliver exceptional support in a hybrid working environment, combining office time in the Birmingham area with remote home working. The role focuses on active listening, clear communication, and customer-centric service delivery, supported by a comprehensive 15-week training program.

Salary starts at £25,000 for a 35-hour week, with two £750 pay increments within the first year, plus benefits including an on-site gym, lunch on us, and a wide range of