Hybrid Customer Service Advisor – Benefits Support

Unum; United States; Hybrid; USD 31,000 - 38,000; Full time

Job summary

Unum UK is seeking a Customer Service Advisor to join our Dental team in a hybrid role based in Basingstoke. You will speak with customers daily, explain cover, answer questions and process claims accurately and efficiently.

We value confident communicators who enjoy helping people, can work in a busy environment, and deliver exceptional service with empathy. This role requires strong problem-solving skills and comfort with computer systems. Training and ongoing support provided.

Qualifications

• Strong verbal communication and a customer-first approach.
• Experience in busy customer service or contact centre environments.
• Ability to handle multiple tasks with accuracy and empathy.

Responsibilities

• Handle inbound customer phone calls with professionalism and empathy.
• Explain policy cover and claim decisions clearly and confidently.
• Process claims accurately in line with policy terms and guidelines.
• Support customers to make informed decisions by providing clear, fair information.
• Work closely with colleagues to deliver outstanding customer outcomes.
• Meet quality, service and productivity targets in a regulated environment.

Skills

Communication skills

Customer-focused

Problem solving

Organised

Team player

Tech-savvy

Tools

CRM systems

Job description

Unum UK is seeking a Customer Service Advisor to join our Dental team in a hybrid role based in Basingstoke. You will speak with customers daily, explain cover, answer questions and process claims accurately and efficiently.

We value confident communicators who enjoy helping people, can work in a busy environment, and deliver exceptional service with empathy. This role requires strong problem-solving skills and comfort with computer systems. Training and ongoing support provided.