Hybrid Remote Configuration Engineer for Customer Ops

LAM RESEARCH Corporation; Austin (TX); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Lam Research Corporation is seeking a qualified professional to join the Global Customer Operations Group in a role that bridges technical support and sales enablement. You will configure tools, align NSRs, and plan projects to support the sales organization while updating CRM data and preparing comprehensive customer documentation.

The position requires engineering background, customer-facing experience, and deep knowledge of Lam equipment groups.

Qualifications

• Bachelor’s Degree or equivalent engineering experience.
• Customer facing experience related to technical introduction and/or review.
• In-depth product knowledge on at least one Lam equipment group (Etch, Dep, Wets).
• Familiar with CRM, SAP, and ACM.
• Proficient in Excel and PowerPoint.

Responsibilities

• Supports the sales team with tool configuration and spec alignment.
• Develops, submits, and aligns NSRs with each product group.
• Plans and implements projects that support the sales organization.
• Assists sales organization with technical and administrative product information.
• Updates CRM and equipment manufacturing slots with Sales Operations and Account Managers.
• Coordinates with Sales Representatives to provide sales documentation and meet customer requirements.
• Learn all aspects of Lam equipment and upgrades for the product group you support.
• Coordinate centralized customer communications for parts changes and safety alerts.
• Facilitate ACM quote management by evaluating PCN, POA, CIP, and ECN changes.
• Review BOMs and determine changes for reuse and upgrades.
• Partner with field teams to optimize installed base performance and tool lifecycle.
• Collaborate with CSBG to deliver value to customers and Lam.
• Create and manage NSRs for unreleased products and options.
• Support NSRs for non-configurable upgrades.

Skills

Customer facing experience

Product knowledge (Etch/Dep/Wets)

CRM proficiency

SAP familiarity

ACM familiarity

Excel

PowerPoint

Education

Bachelor’s Degree or equivalent engineering experience

Tools

CRM

Job description

Lam Research Corporation is seeking a qualified professional to join the Global Customer Operations Group in a role that bridges technical support and sales enablement. You will configure tools, align NSRs, and plan projects to support the sales organization while updating CRM data and preparing comprehensive customer documentation.

The position requires engineering background, customer-facing experience, and deep knowledge of Lam equipment groups.