Customer Support & Success (Hybrid/Remote)

LAM RESEARCH Corporation; Fremont (CA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Lam Research in Fremont, CA invites an Customer Service Support specialist to join our Global Products Group, contributing to exceptional pre-sales and post-sales service. You will act as the frontline liaison, helping to resolve inquiries and ensure customer satisfaction across enterprise systems.

The role emphasizes collaboration with internal teams, handling warranty reviews, and managing RMA workflows, with a flexible hybrid schedule that combines on-site collaboration and remote work to

Qualifications

• Minimum 1–2 years of related experience.

Responsibilities

• Support pre-sales and post-sales service to customers.
• Resolve customer inquiries and track through enterprise systems.
• Review warranty claims and manage return materials authorization (RMA).
• Liaise between customers and internal teams to resolve inquiries.

Job description

Lam Research in Fremont, CA invites an Customer Service Support specialist to join our Global Products Group, contributing to exceptional pre-sales and post-sales service. You will act as the frontline liaison, helping to resolve inquiries and ensure customer satisfaction across enterprise systems.

The role emphasizes collaboration with internal teams, handling warranty reviews, and managing RMA workflows, with a flexible hybrid schedule that combines on-site collaboration and remote work to