Hybrid Customer Support Specialist (1–2 yrs)

Lam Research; Fremont (CA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Lam Research in Fremont, California is seeking a Customer Service Support professional to handle pre-sales and post-sales inquiries, maintain customer retention, and ensure service excellence.

You will track customer inquiries through enterprise systems, review warrant claims, and manage RMA processes while working with cross-functional teams to deliver outstanding support. This role offers hybrid work options in a global tech environment.

Qualifications

• Experience in customer service or related support roles.

Responsibilities

• Resolve customer inquiries and assist with tracking through enterprise systems.
• Review warrant claims and manage Return Materials Authorization (RMA) processes.
• Act as liaison between customer and internal teams to ensure timely service and satisfaction.

Skills

Customer service

Job description

Lam Research in Fremont, California is seeking a Customer Service Support professional to handle pre-sales and post-sales inquiries, maintain customer retention, and ensure service excellence.

You will track customer inquiries through enterprise systems, review warrant claims, and manage RMA processes while working with cross-functional teams to deliver outstanding support. This role offers hybrid work options in a global tech environment.