Hybrid & Remote Client Care Specialist

American Express; Tallahassee (FL); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Competitive pay

Performance incentives

401(k) match

Wellness support

Medical benefits

Hybrid/remote options

Parental leave

Wellness centers

Career development

Job summary

American Express in Tallahassee is seeking a Customer Care Professional to assist card members with inquiries and shopping benefits. You will communicate clearly, identify needs, and propose tailored solutions while maintaining high levels of service and accuracy.

The role emphasizes inbound support, collaboration with teams, and achieving customer satisfaction targets within a fast-paced environment. Emphasis on reliability and professional conduct throughout all interactions.

Qualifications

• 2+ years in client support or consultative sales.
• Uphold privacy and compliance with rules.
• Ability to handle high call volume and adapt to changing metrics.
• Strong written and verbal communication.

Responsibilities

• Convey uncommon help on inbound inquiries by following our Client First approach.
• Talk with card members to grasp their requirements and design novel solutions.
• Improve key selling abilities and close sales while building trust.
• Address general and account-specific requests; refresh data as needed.
• Use tools to identify tailored solutions and maintain proactive contact.
• Meet and surpass performance goals including customer satisfaction and sales metrics.

Skills

Consultative sales

Client service

Verbal communication

Adaptability

Time management

Compliance

Education

High school diploma or equivalent

Job description

American Express in Tallahassee is seeking a Customer Care Professional to assist card members with inquiries and shopping benefits. You will communicate clearly, identify needs, and propose tailored solutions while maintaining high levels of service and accuracy.

The role emphasizes inbound support, collaboration with teams, and achieving customer satisfaction targets within a fast-paced environment. Emphasis on reliability and professional conduct throughout all interactions.