Hybrid Regulatory Complaints & Advocate Liaison

OneMain Financial; Evansville (IN); Hybrid; USD 55,000 - 85,000; Full time

Job summary

OneMain Financial in Evansville, IN is hiring a Regulatory & Advocate Complaint Specialist to coordinate research, collect information, and craft communications addressing inquiries from regulators and attorneys. The role emphasizes balancing customer care with business objectives while ensuring regulatory alignment.

You will partner with the Law Department to present legal arguments, and you will serve as a liaison to the Executive Office of Customer Care, tracking all communications and

Qualifications

• Clear and precise written communication; ability to tailor messaging to different audiences.
• Ability to multi-task and manage competing priorities in a regulatory environment.
• Professional, calm demeanor when handling challenging situations independently.

Responsibilities

• Review regulatory inquiries and identify the specific nature of allegations, concerns, or requests.
• Coordinate with operations to gather information needed to respond to inquiries.
• Formulate communications that address all concerns while balancing customer care and business objectives.
• Coordinate response with Law Department attorneys to present appropriate legal arguments.
• Act as liaison with Law Department and Executive Office of Customer Care.
• Track investigations and maintain documentation of all communications.

Skills

Strong written communication

Multi-tasking

Independent

Education

Associate degree in Business or legal writing

Bachelor's degree (preferred)

Job description

OneMain Financial in Evansville, IN is hiring a Regulatory & Advocate Complaint Specialist to coordinate research, collect information, and craft communications addressing inquiries from regulators and attorneys. The role emphasizes balancing customer care with business objectives while ensuring regulatory alignment.

You will partner with the Law Department to present legal arguments, and you will serve as a liaison to the Executive Office of Customer Care, tracking all communications and