Regulatory and Advocate Complaint Specialist

OneMain Financial; Evansville (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

OneMain Financial in Evansville, IN is hiring a Regulatory & Advocate Complaint Specialist to coordinate research, collect information, and craft communications addressing inquiries from regulators and attorneys. The role emphasizes balancing customer care with business objectives while ensuring regulatory alignment.

You will partner with the Law Department to present legal arguments, and you will serve as a liaison to the Executive Office of Customer Care, tracking all communications and

Qualifications

• Clear and precise written communication; ability to tailor messaging to different audiences.
• Ability to multi-task and manage competing priorities in a regulatory environment.
• Professional, calm demeanor when handling challenging situations independently.

Responsibilities

• Review regulatory inquiries and identify the specific nature of allegations, concerns, or requests.
• Coordinate with operations to gather information needed to respond to inquiries.
• Formulate communications that address all concerns while balancing customer care and business objectives.
• Coordinate response with Law Department attorneys to present appropriate legal arguments.
• Act as liaison with Law Department and Executive Office of Customer Care.
• Track investigations and maintain documentation of all communications.

Skills

Strong written communication

Multi-tasking

Independent

Education

Associate degree in Business or legal writing

Bachelor's degree (preferred)

Job description

Job Description

The Regulatory & Advocate Complaint Specialist will coordinate the research and compilation of information needed to respond to complex inquiries and complaints from State regulators, the Better Business Bureau, Attorney Generals, the CFPB, and attorneys, and will formulate communications that fully address all expressed allegations, concerns, inquiries and requests.

In the Role

• Review regulatory and advocate inquiries and complaints to identify and determine the specific nature of allegations, concerns, inquiries and requests requiring response.
• Coordinate with appropriate business operations and/or functions to research and collect information necessary to respond to inquiries and complaints.
• Formulate communications that fully address all expressed allegations, concerns, inquiries and requests, balancing customer care and satisfaction with business objectives.
• Coordinate responses with Law Department attorneys to express appropriate legal arguments.
• Act as a liaison with the Law Department and Executive Office of Customer Care staff.
• Appropriately track the investigation and development of all communications and maintains documentation.
• Communicate with regulators, attorneys, and advocates concerning communications.
• Promote compliance with OneMain policy/procedures and other applicable regulations.

Requirements

• Associate Degree in Business or legal writing or equivalent experience
• Must be able to effectively multi-task and manage work flow and business priorities.
• Must be a clear and precise thinker with the ability to effectively communicate at different levels of understanding. Must have professional and calm demeanor with ability to tactfully deal with and work through difficult situations independently.
• 1-4 years' experience in technical/legal correspondence
• 1-4 years of financial service and/or paralegal experience
• Strong written communication skills

Preferred:

• Bachelors degree
• Regulatory correspondence experience

Location

: Evansville, IN - Hybrid