Hybrid Escalation Specialist - Customer Care & Resolution

myhrhome; Evansville (IN); Hybride; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) matching up to 4%

Employee Stock Purchase Plan (ESPP)

Tuition reimbursement

Paid time off

Paid volunteer time

Résumé du poste

OneMain Financial in Evansville, IN is seeking an Escalation Specialist to join a customer-focused team responsible for resolving complaints, capturing and reporting issues, and driving root cause analysis.

You will provide exceptional service, build rapport with customers and partners, manage workload, support the Executive Office of Customer Care, and collaborate across the organization to resolve complex cases.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service in escalations environment.
• Exceptional verbal and written communication skills.
• Strong problem solving and critical thinking abilities.
• Thrives in a fast-paced environment, well organized, and works well under pressure.
• Positive, motivated, and self-driven.
• Proficient in MS Office.

Responsabilités

• Provides exceptional customer service daily.
• Establishes rapport with customers and business partners.
• Plans, organizes, and prioritizes own work routine to meet schedule.
• Supports activities of the Executive Office of Customer Care.
• Interacts, collaborates, and works with all levels of OneMain.
• Handles complex issues requiring subject matter expertise.
• Escalates issues to Executive Office of Customer Care management or within units as required.
• Guides customers through the resolution process and provides resolutions for complex cases.
• Responds to customer concerns with exceptional service daily.
• Positively impacts customer experience and retention.

Connaissances

Customer service

Verbal communication

Written communication

Problem solving

Teamwork

MS Office

Ability to work under pressure

Formation

High School Diploma or GED

Description du poste

OneMain Financial in Evansville, IN is seeking an Escalation Specialist to join a customer-focused team responsible for resolving complaints, capturing and reporting issues, and driving root cause analysis.

You will provide exceptional service, build rapport with customers and partners, manage workload, support the Executive Office of Customer Care, and collaborate across the organization to resolve complex cases.