Hybrid Registrar Services Leader – Student Records

Virginia Commonwealth University; Richmond (VA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Tuition benefits

Health benefits

Career development opportunities

Job summary

Virginia Commonwealth University is seeking an Assistant Registrar for Registrar Services to oversee frontline processes, ensuring accuracy and timeliness in accordance with university policies. The role focuses on delivering exceptional customer service to students, parents, staff, and the public.

As a key member of the Office of the University Registrar management team, you will supervise staff, manage schedules, and coordinate cross-unit activities to improve operations and service quality.

Qualifications

• Understanding and applying federal and state privacy guidelines.
• Excellent oral and written communication skills.
• Proficient with PC applications.
• Experience working with public, faculty, staff, and students.
• Willingness to obtain Virginia notary public commission.

Responsibilities

• Oversee daily Registrar Services operations, including transcripts and certifications.
• Supervise Registrar Services staff to ensure timely, accurate processing.
• Coordinate staff schedules to ensure coverage and service levels.
• Assist in resolving peak-period backlogs and overflow requests.
• Maintain records retention, and ensure proper filing and retrieval of forms and letters.
• Support hiring of new staff and manage communications with customers.

Skills

Privacy regulations knowledge

Communication skills

Records accuracy

Public interaction

Notary commission readiness

Education

Bachelor's degree

Tools

Banner Student Information System

Job description

Virginia Commonwealth University is seeking an Assistant Registrar for Registrar Services to oversee frontline processes, ensuring accuracy and timeliness in accordance with university policies. The role focuses on delivering exceptional customer service to students, parents, staff, and the public.

As a key member of the Office of the University Registrar management team, you will supervise staff, manage schedules, and coordinate cross-unit activities to improve operations and service quality.