Registrar Operations Lead — VA Benefits & Scheduling

Ajcunet; San Francisco (CA); On-site; USD 80,000 - 86,000; Full time

Job summary

University of San Francisco is seeking a Senior Assistant University Registrar for Operations to lead customer support, certifications for veterans’ education benefits, and daily registrar services. The SAUR will supervise Academic Services staff, manage enrollment verification, and ensure FERPA compliance and data integrity.

The role includes classroom and final exam scheduling oversight, process redesign, and collaboration with SEM and other registrar teams to maintain accurate student records

Qualifications

• Excellent oral and written communication skills.
• Occasional evening and weekend work expected.
• Motivating, upbeat personality.
• Respectful, friendly and accountable.
• Superior problem-solving and multitasking skills.
• Excellent customer service skills.
• Experience with certifying veteran education benefits.

Responsibilities

• Oversee and actively manage day-to-day operations, front-line customer service, including processing of registration petitions, leaves of absence, university withdrawals, grading, changes of personal data, transcript production, and verification services.
• Work with Enrollment Operations and graduate schools in student readmission processes and visiting student admission processes.
• Create and maintain coverage schedules, ensure escalation support, and manage the centralized Registrar phone line and email accounts.
• Develop and maintain Academic Services triage and troubleshooting documentation and coordinate with other OUR/SEM colleagues on triage, troubleshooting, and escalation of issues.
• Provide training of Registrar staff and student assistants on support procedures, ensuring consistent support and a superior customer experience.
• Analyze and refine Academic Services processes and procedures and implement process improvements to improve service and efficiency.
• Manage and direct the activities of the unit’s student assistants.
• Promote quality assurance controls that support records integrity.

Skills

Oral and written communication

Customer service

Problem solving

Multitasking

Team leadership

FERPA knowledge

Education

Bachelor’s degree

Master’s degree preferred

Tools

Banner

Job description

University of San Francisco is seeking a Senior Assistant University Registrar for Operations to lead customer support, certifications for veterans’ education benefits, and daily registrar services. The SAUR will supervise Academic Services staff, manage enrollment verification, and ensure FERPA compliance and data integrity.

The role includes classroom and final exam scheduling oversight, process redesign, and collaboration with SEM and other registrar teams to maintain accurate student records