Hybrid Regional Technical Support – Pool Systems

Pentair plc; Phoenix (AZ); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Medical, Dental, and Vision Insurance

401(k) Up to 5% 401K match startingday

Health savings account

Life insurance

Paid time off

Parental leave

Caregiver leave

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair plc seeks a Regional Technical Support Specialist in Phoenix, AZ to deliver expert phone-based support for pool equipment and systems. You will troubleshoot remotely and determine when on-site service is needed, collaborating with field technicians to resolve complex issues while ensuring top-tier customer satisfaction.

The role is hybrid with daytime hours 8:00am–5:00pm, with overtime as needed. Bilingual Spanish is highly preferred and beneficial for servicing diverse clients.

Qualifications

• Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems).
• Strong problem-solving and communication skills.
• Ability to diagnose and resolve issues over the phone.
• Bilingual in Spanish highly preferred.

Responsibilities

• Provide phone-based technical support for pool products to high priority customers.
• Guide customers through problem diagnosis and resolution, ensuring clear communication.
• Assess when on-site support is required and coordinate with field technicians to resolve more complex issues.
• Maintain detailed call logs and service records, tracking issues to ensure timely resolutions.
• Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance.
• Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction.

Skills

Technical support

Pool systems experience

HVAC familiarity

Customer service

Spanish preferred

Job description

Pentair plc seeks a Regional Technical Support Specialist in Phoenix, AZ to deliver expert phone-based support for pool equipment and systems. You will troubleshoot remotely and determine when on-site service is needed, collaborating with field technicians to resolve complex issues while ensuring top-tier customer satisfaction.

The role is hybrid with daytime hours 8:00am–5:00pm, with overtime as needed. Bilingual Spanish is highly preferred and beneficial for servicing diverse clients.