Regional Technical Support Specialist - Phoenix, AZ

Pentair plc; Phoenix (AZ); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Medical, Dental, and Vision Insurance

401(k) Up to 5% 401K match startingday

Health savings account

Life insurance

Paid time off

Parental leave

Caregiver leave

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair plc seeks a Regional Technical Support Specialist in Phoenix, AZ to deliver expert phone-based support for pool equipment and systems. You will troubleshoot remotely and determine when on-site service is needed, collaborating with field technicians to resolve complex issues while ensuring top-tier customer satisfaction.

The role is hybrid with daytime hours 8:00am–5:00pm, with overtime as needed. Bilingual Spanish is highly preferred and beneficial for servicing diverse clients.

Qualifications

• Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems).
• Strong problem-solving and communication skills.
• Ability to diagnose and resolve issues over the phone.
• Bilingual in Spanish highly preferred.

Responsibilities

• Provide phone-based technical support for pool products to high priority customers.
• Guide customers through problem diagnosis and resolution, ensuring clear communication.
• Assess when on-site support is required and coordinate with field technicians to resolve more complex issues.
• Maintain detailed call logs and service records, tracking issues to ensure timely resolutions.
• Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance.
• Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction.

Skills

Technical support

Pool systems experience

HVAC familiarity

Customer service

Spanish preferred

Job description

Job Description: Regional Technical Support Specialist – Phoenix, AZ

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Regional Technical Support Specialist to join our Phoenix, AZ team. You will provide expert over-the-phone support for pool equipment and systems to our top pool professionals. In this role, you will assist in troubleshooting, diagnosing, and resolving technical issues remotely while determining when on-site service by a field technician is necessary. Your focus will be delivering excellent customer service, ensuring fast resolution of technical problems, and support product performance in the field. The ideal candidate will have a background in pool systems or similar industries such as HVAC, plumbing, or electrical systems.

Responsibilities

• Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
• Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
• Assess when on-site support is required and coordinate with field technicians to resolve more complex issues
• Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
• Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance
• Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction

Key Qualifications

• Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
• Excellent verbal communication and customer service skills
• Ability to assess complex situations and determine the appropriate next steps
• Proficiency in reading and understanding technical manuals and schematics
• High level of attention to detail and organizational skill
• Bilingual in Spanish highly preferred

Shift/Hours

8:00am - 5:00pm Monday – Friday. Plus, overtime when needed. (Must be flexible)

Hybrid Position

This position is hybrid

Compensation

The hourly pay range for this role is: $28.00 to $33.00/hr. DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k) Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement

Equality and Diversity

Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to keep improving every day.

Company Overview

At Pentair, we help the world sustainably move, improve, and enjoy water, life’s most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive. Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com.