Regional Pool Tech Support Pro (Hybrid Phoenix)

Pentair Management Company; Phoenix (AZ); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, Dental, and Vision Insurance

401(k)

Up to 5% 401K match starting day one

Health savings account

Life insurance

Paid time off

Parental leave

Caregiver leave

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair is seeking a Regional Technical Support Specialist in Phoenix, AZ to deliver expert, phone-based help for pool equipment and systems. You will troubleshoot remotely, diagnose issues, and decide when on-site field service is needed, always focusing on fast resolutions and customer satisfaction.

The ideal candidate brings pool-system experience (or HVAC/plumbing/electrical), strong problem-solving, clear communication, and a detail-oriented approach.

Qualifications

• Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)
• Strong problem-solving skills with the ability to troubleshoot and resolve issues over the phone
• Excellent verbal communication and customer service skills
• Ability to assess complex situations and determine the appropriate next steps
• Proficiency in reading and understanding technical manuals and schematics
• High level of attention to detail and organizational skill
• Bilingual in Spanish highly preferred

Responsibilities

• Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
• Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
• Assess when on-site support is required and coordinate with field technicians to resolve more complex issues
• Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
• Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance
• Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction

Skills

Technical support

Pool systems experience

HVAC/plumbing/electrical

Problem solving

Verbal communication

Spanish bilingual

Job description

Pentair is seeking a Regional Technical Support Specialist in Phoenix, AZ to deliver expert, phone-based help for pool equipment and systems. You will troubleshoot remotely, diagnose issues, and decide when on-site field service is needed, always focusing on fast resolutions and customer satisfaction.

The ideal candidate brings pool-system experience (or HVAC/plumbing/electrical), strong problem-solving, clear communication, and a detail-oriented approach.