Bilingual Pool Equipment Support Specialist (EN/ES)

Pentair plc; Northern (KY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Health, Dental, and Vision Insurance

401(k)

Up to 5% 401K match

Health savings account

Life insurance

Paid time off

Parental leave

Caregivers leave

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair plc is hiring a Bilingual Pool Equipment Tech Support Rep for a 1st shift in Phoenix, AZ or San Antonio, TX. You will handle inbound calls and emails, troubleshoot pool equipment, and provide expert customer service to dealers and customers.

Requirements include English and Spanish fluency, 5+ years field experience with Pentair systems, and proficiency in MS Office. You will collaborate with teams to stay current on products and resolve issues efficiently under varied regional hours.

Qualifications

• Bilingual in English and Spanish.
• 5+ years hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
• Strong knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
• Experience supporting pool builders, service companies, distributors, or pool professionals.
• Proficiency with Microsoft Office applications.
• Ability to diagnose and resolve technical issues through phone, email, chat, and remote troubleshooting.
• Must live within 1 hour of Phoenix or San Antonio.

Responsibilities

• Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
• Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
• Work independently and with team to solve support issues and elevate issues to fourth level support and supervisor when necessary.
• Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.

Skills

Bilingual English/Spanish

Customer service

Technical troubleshooting

Microsoft Office

Tools

Salesforce

ERP systems

Job description

Pentair plc is hiring a Bilingual Pool Equipment Tech Support Rep for a 1st shift in Phoenix, AZ or San Antonio, TX. You will handle inbound calls and emails, troubleshoot pool equipment, and provide expert customer service to dealers and customers.

Requirements include English and Spanish fluency, 5+ years field experience with Pentair systems, and proficiency in MS Office. You will collaborate with teams to stay current on products and resolve issues efficiently under varied regional hours.