Remote Regional Pool Tech Support Specialist

Pentair Management Company; Moorpark (CA); On-site; USD 80,231,424 - 94,558,464; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, dental, and vision insurance

401(k)

Up to 5% 401(k) match starting day one

Health savings account

Life insurance

Paid time off

Parental leave

Caregiver leave

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair is seeking a Regional Pool Technical Support Specialist for the Southern California region. You will provide phone-based support for pool equipment and systems, troubleshoot issues, and guide customers through problem resolution.

The role emphasizes customer service and timely issue resolution. The position involves coordinating with field technicians for on-site service when needed, maintaining detailed service records, and collaborating with cross-functional teams to improve product

Qualifications

• Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems).
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone.
• Excellent verbal communication and customer service skills.
• Bilingual (English/Spanish) highly desired.
• Ability to assess complex situations and determine the appropriate next steps.

Responsibilities

• Provide phone-based technical support for pool products to high-priority customers, troubleshooting pumps, heaters, filters, and automation systems.
• Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding.
• Assess when on-site support is required and coordinate with field technicians to resolve more complex issues.
• Maintain detailed call logs and service records, tracking issues to ensure timely resolutions.
• Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance.
• Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction.

Skills

Technical support experience

Problem solving

Communication skills

Bilingual English/Spanish

Reading manuals/schematics

Job description

Pentair is seeking a Regional Pool Technical Support Specialist for the Southern California region. You will provide phone-based support for pool equipment and systems, troubleshoot issues, and guide customers through problem resolution.

The role emphasizes customer service and timely issue resolution. The position involves coordinating with field technicians for on-site service when needed, maintaining detailed service records, and collaborating with cross-functional teams to improve product