Bilingual Pool Equipment Tech Support - 1st Shift

Pentair Management Company; Phoenix (AZ); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Medical, Dental, and Vision Insurance

401(k) with match

Health savings account

Life insurance

Paid time off

Parental leave

Caregivers leave

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair is hiring a Bilingual Pool Equipment Tech Support Rep for 1st shift in Phoenix, AZ or San Antonio, TX. You will troubleshoot pool equipment, provide phone and email support, and stay current on product offerings.

Qualified candidates have 5+ years field experience, strong problem-solving skills, and can diagnose issues via phone, chat, and remote tools. On-site work within 1 hour of Phoenix or San Antonio is required.

Qualifications

• Bilingual in English and Spanish.
• 5+ years of hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
• Strong working knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
• Experience supporting pool builders, service companies, distributors, or pool professionals.
• Proficiency with Microsoft Office applications.
• Ability to diagnose and resolve technical issues through phone, email, chat, and remote troubleshooting.
• Must live within 1 hour of Phoenix or San Antonio.

Responsibilities

• Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
• Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
• Work independently and with team to solve support issues and escalate issues to fourth level support and supervisor when necessary.
• Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.

Skills

Bilingual English & Spanish

Microsoft Office

Technical troubleshooting

Customer service

Tools

Salesforce

ERP systems

Job description

Pentair is hiring a Bilingual Pool Equipment Tech Support Rep for 1st shift in Phoenix, AZ or San Antonio, TX. You will troubleshoot pool equipment, provide phone and email support, and stay current on product offerings.

Qualified candidates have 5+ years field experience, strong problem-solving skills, and can diagnose issues via phone, chat, and remote tools. On-site work within 1 hour of Phoenix or San Antonio is required.