AI-Driven Real Estate Support Specialist

News Corp; Scottsdale (AZ); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Vacation and holidays

In-office four days per week

Job summary

realtor.com in Scottsdale, AZ is seeking a Customer Care Representative for our inbound call center. You will troubleshoot product questions, billing, and account issues across Salesforce, RDC Pro Dashboard, MLS data, and AI tools, delivering world-class service to real estate professionals.

We require at least two years of customer service or tech support experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum two years of customer service or technical support experience.
• Demonstrated ability to retain and apply detailed knowledge across multiple products, systems, and policies, and to quickly learn new tools.
• Strong critical-thinking and judgment skills, with the ability to diagnose multi-layered issues without a fixed script.

Responsibilities

• Customer Experience: Deliver world-class service with professionalism, empathy, and accuracy in every interaction.
• Trusted Advisor: Serve as the primary point of contact for real estate agents and brokers, resolving complex product, billing, technical, and account issues.
• Complex Troubleshooting: Research Salesforce case history, RDC Pro Dashboard, MLS data, and supporting tools to diagnose issues.
• AI-Powered Support: Use AI copilots and automation to speed up resolution and improve accuracy.
• Process Improvement: Identify recurring issues and help improve self-service and knowledge resources.

Skills

Customer empathy

AI fluency

Critical thinking

Multitasking

Communication

Typing 35-40 wpm

Education

High School diploma or equivalent

Tools

Salesforce

Google Workspace

Billing platforms

Agentforce (AI assistant)

Job description

realtor.com in Scottsdale, AZ is seeking a Customer Care Representative for our inbound call center. You will troubleshoot product questions, billing, and account issues across Salesforce, RDC Pro Dashboard, MLS data, and AI tools, delivering world-class service to real estate professionals.

We require at least two years of customer service or tech support experience, strong communication, and the ability to multitask in a fast-paced environment.