RDC+ Customer Care Representative

Realtor; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Rx, dental, and vision cover

Family forming benefits

13 Paid Holidays

Volunteer Time off

401(k) with 3.5% match

Tuition Reimbursement

Financial Planning Sessions

Student Debt Retirement Savings Match

Snacks and refreshments in offices

Job summary

Realtor.com seeks a RDC+ Customer Care Representative to support real estate agents and MLS partners. You will handle email, phone, and chat inquiries, troubleshoot product issues, and collaborate with Product and Engineering to ensure a reliable user experience.

The role requires 2+ years in customer service, strong communication, and knowledge of Realtor.com products. Hybrid work, in-office four days per week in Scottsdale, AZ, is available.

Qualifications

• Minimum 2 years of customer service experience in a call center.
• Excellent verbal and written communication.
• Strong attention to detail.
• Extensive knowledge of Realtor.com products.
• Ability to handle fluctuating workload and work in a team.
• Knowledge of Chrome and Firefox.
• Customer-service oriented problem-solvers who can think on their own.
• Team player with a positive attitude.

Responsibilities

• Answers incoming customer inquiries regarding technical issues, product/service questions and general customer inquiries.
• Maintain a high level of professionalism and establish positive rapport with customers.
• Stay updated on product knowledge and policy changes.
• Handle inquiries via inbound phone and chat with one-touch resolution.
• Identify and escalate technical issues with clear reproduction steps and details.
• Log and surface recurring feedback and pain points through appropriate channels.
• Meet or exceed productivity and service quality goals.

Skills

Customer service

Communication

Attention to detail

Product knowledge

Problem solving

Team player

Multitasking

Tools

Chrome

Firefox

Job description

Description

RDC+ Customer Care Representative

About the Role:

Do you have a passion for providing exceptional customer service? Are you seeking an opportunity where you can make an impact, grow your career and be a part of an amazing organization? Our growing business is looking for a High Performance minded individual to join our team as a RDC+ Customer Care Representative. We need an enthusiastic individual who can listen to customer issues and then offer solutions to each problem. The successful candidate for this role will have a strong command of the company's customer service best practices, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

The RDC+ Customer Care Representative is a detail-oriented, customer-oriented role responsible for supporting real estate agents and MLS partners. You will be the front-line point of contact for RDC+ agent inquiries, handling email/phone/chat support, troubleshooting product and data issues, and partnering with other teams including Product and Engineering to ensure a reliable, high-quality experience for our users.

What You'll Do:

• Answers incoming customer inquiries regarding technical issues, product/service questions and general customer inquiries
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Utilize effective communication and problem-solving skills via inbound phone and chat to handle customer inquiries – we believe in providing one-touch resolution!
• Identify and escalation technical issues that require deeper investigation while including clear reproduction steps, relevant account details, and screenshots where helpful
• Log and surface recurring feedback and known pain points via appropriate feedback channels
• Meeting or exceeding company expectations around productivity and service quality goals

What You'll Bring:

• Minimum 2 years of customer service experience in a call center environment
• Excellent communication skills (both verbal & written)
• Strong attention to detail necessary
• Extensive knowledge of current Realtor.com products
• Organized with the ability to handle a fluctuating volume of work & responsibility
• Strong research and technical skills required
• Knowledge of Chrome and Firefox
• Customer service oriented problem-solvers who can think on their own without direct supervision
• Team Player with a positive attitude & confidence

• Must be able to work a full-time shift scheduled Monday through Friday, between 6 a.m. and 6 p.m. with ability to work weekends (Sat/Sun) if needed, including 4 days in office per week.

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work four or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. Hybrid 4 days in our Scottsdale, AZ office.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location