Hybrid Public Trust Call Center Specialist

IronMountain Solutions; Vienna (VA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Iron Mountain Solutions is seeking a highly motivated Customer Service Representative located in Tysons Corner, VA. This position requires excellent customer service orientation and a Public Trust security clearance. Responsibilities include operating in a metrics-driven call center, multitasking effectively, and providing support to international stakeholders. The ideal candidate will possess strong attention to detail, organization skills, and the ability to communicate effectively. The role is hybrid and requires a flexible schedule, ensuring you meet the call center's needs.

Qualifications

• Minimum of three years of specialized experience supporting a Call Center or Help Desk environment.
• HDI Certification is highly preferred but not required.
• Must currently hold or be eligible to obtain a U.S. Public Trust security clearance.

Responsibilities

• Operate in a high-volume metrics-driven call center environment.
• Communicate effectively both orally and in writing.
• Provide support to international stakeholders and academic institutions.

Skills

Customer service orientation

Attention to detail

Organizational skills

Ability to multitask

Effective communication

Education

High school diploma

Tools

CRM

Microsoft Dynamics

Microsoft Office Suite

Job description

Iron Mountain Solutions is seeking a highly motivated Customer Service Representative located in Tysons Corner, VA. This position requires excellent customer service orientation and a Public Trust security clearance. Responsibilities include operating in a metrics-driven call center, multitasking effectively, and providing support to international stakeholders. The ideal candidate will possess strong attention to detail, organization skills, and the ability to communicate effectively. The role is hybrid and requires a flexible schedule, ensuring you meet the call center's needs.