Hybrid Customer Service & Emergency Support Rep

Sutherland; United States; Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Paid training & PTO

Advancement opportunities – 80% of our

Monthly rewards & recognition programs

Employee Discounts

EAP & Health and Wellness programs

Job summary

Sutherland in McLean, VA is hiring for Customer Service/Emergency Services Representatives. This role supports a public utility client with 24/7 coverage, requiring full availability and a weekend shift. Work is split: 2 days at home and 3 days onsite at 7901 Tysons Corner Center, McLean, VA.

The position offers hourly pay and comprehensive benefits, including paid training. Candidates should have strong communication skills, MS Office familiarity, and prior customer service experience, along

Qualifications

• Excellent verbal and written communication skills.
• Full-time availability.
• Driven by solving problems and meeting goals.
• Familiar with Microsoft Office.
• Experienced in customer service with strong multi-tasking skills.
• High school diploma or equivalent.

Skills

Verbal communication

Written communication

Problem-solving

Customer service experience

Full-time availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Sutherland in McLean, VA is hiring for Customer Service/Emergency Services Representatives. This role supports a public utility client with 24/7 coverage, requiring full availability and a weekend shift. Work is split: 2 days at home and 3 days onsite at 7901 Tysons Corner Center, McLean, VA.

The position offers hourly pay and comprehensive benefits, including paid training. Candidates should have strong communication skills, MS Office familiarity, and prior customer service experience, along