Global Support Specialist — High-Volume Call Center

HighPoint; Tysons (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

HighPoint Digital is seeking a Customer Service Representative in Tysons, Virginia. This role delivers exceptional customer service while managing sensitive information in a busy call center environment.

The ideal candidate will have strong interpersonal skills and experience in call center operations. A Bachelor's degree is preferred but not mandatory, with a minimum of three years of relevant experience required.

Flexible scheduling and Public Trust clearance are necessary for this position. HighPoint is an equal opportunity employer.

Qualifications

• Bachelor's degree preferred, High School diploma required.
• Minimum three years of experience in a Call Center environment.
• Public Trust required, ideally candidates should already possess it.

Responsibilities

• Receive and answer up to 40-60 phone calls per day.
• Engage in multiple email, social media, and chat messages simultaneously.
• Resolve a wide variety of multifaceted stakeholder issues.

Skills

Ability to operate in a high-volume metrics driven call center environment

Ability to communicate effectively both orally and in writing

Ability to enter data and talk to stakeholders simultaneously

Ability to analyze multifaceted issues relating to SEVIS

Ability to utilize telephony systems, CRM, and Microsoft Office

Education

Bachelor's degree (preferred)

High School diploma with relevant experience

Tools

Microsoft Dynamics

CRM

Job description

HighPoint Digital is seeking a Customer Service Representative in Tysons, Virginia. This role delivers exceptional customer service while managing sensitive information in a busy call center environment.

The ideal candidate will have strong interpersonal skills and experience in call center operations. A Bachelor's degree is preferred but not mandatory, with a minimum of three years of relevant experience required.

Flexible scheduling and Public Trust clearance are necessary for this position. HighPoint is an equal opportunity employer.