Hybrid Project Coordinator: Manage Projects & Quotes

LockNet; Nicholasville (KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% paid health and vision insurance

PTO from day one

401k with employer matching

Profit-sharing

Company-paid life insurance and long‑/

term disability

Autonomy and impact

Open and transparent culture

Low turnover; family-oriented

Job summary

LockNet is hiring a Project Coordinator for its Managed Projects team. The role combines customer account management with scheduling, ordering, and coordination to ensure on-time delivery, accurate pricing, and smooth resolution of issues.

A hands-on organizer with 1–3 years of customer service experience is ideal, with comfort in a hybrid work setting. You will work across production, shipping, and field teams to keep projects on track, while maintaining high standards of communication and

Qualifications

• 1-3 years of customer service experience; scheduling, construction, or locks and hardware experience is a plus but not required.
• Strong computer proficiency with Microsoft Office and the ability to navigate multiple platforms
• Excellent written and verbal communication skills; professional and responsive
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Sound judgment and the confidence to make decisions independently
• Strong project management and coordination abilities
• Ability to research, understand, and apply regulatory codes
• Experience reading blueprints preferred but not required
• Bachelor's degree preferred but not required
• Discretion and trustworthiness with confidential information

Responsibilities

• Manage customer accounts end-to-end - quoting, ordering, scheduling installs, and resolving issues
• Provide detailed survey instructions to field technicians and compile results into customer-ready quotes
• Input and process customer orders via phone and email, ensuring pricing, shipping dates, and special requests are accurate
• Coordinate with production, shipping, and warehouse teams to resolve delays and keep projects on track
• Track project progress and deliver regular status updates to customers and internal stakeholders
• Collaborate with onsite technicians to deliver solutions within scope and regulations
• Research hardware needs, review orders, and ensure on-time delivery and correct installation
• Compile reports and statistics for management as needed

Skills

Customer service

Scheduling

Project coordination

Communication

Organizational skills

Regulatory codes

Blueprints (preferred)

Bachelor's degree preferred

Microsoft Office

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

LockNet is hiring a Project Coordinator for its Managed Projects team. The role combines customer account management with scheduling, ordering, and coordination to ensure on-time delivery, accurate pricing, and smooth resolution of issues.

A hands-on organizer with 1–3 years of customer service experience is ideal, with comfort in a hybrid work setting. You will work across production, shipping, and field teams to keep projects on track, while maintaining high standards of communication and