Project Coordinator - Managed Projects Team

LockNet; Nicholasville (KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% paid health and vision insurance

PTO from day one

401k with employer matching

Profit-sharing

Company-paid life insurance and long‑/

term disability

Autonomy and impact

Open and transparent culture

Low turnover; family-oriented

Job summary

LockNet is hiring a Project Coordinator for its Managed Projects team. The role combines customer account management with scheduling, ordering, and coordination to ensure on-time delivery, accurate pricing, and smooth resolution of issues.

A hands-on organizer with 1–3 years of customer service experience is ideal, with comfort in a hybrid work setting. You will work across production, shipping, and field teams to keep projects on track, while maintaining high standards of communication and

Qualifications

• 1-3 years of customer service experience; scheduling, construction, or locks and hardware experience is a plus but not required.
• Strong computer proficiency with Microsoft Office and the ability to navigate multiple platforms
• Excellent written and verbal communication skills; professional and responsive
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Sound judgment and the confidence to make decisions independently
• Strong project management and coordination abilities
• Ability to research, understand, and apply regulatory codes
• Experience reading blueprints preferred but not required
• Bachelor's degree preferred but not required
• Discretion and trustworthiness with confidential information

Responsibilities

• Manage customer accounts end-to-end - quoting, ordering, scheduling installs, and resolving issues
• Provide detailed survey instructions to field technicians and compile results into customer-ready quotes
• Input and process customer orders via phone and email, ensuring pricing, shipping dates, and special requests are accurate
• Coordinate with production, shipping, and warehouse teams to resolve delays and keep projects on track
• Track project progress and deliver regular status updates to customers and internal stakeholders
• Collaborate with onsite technicians to deliver solutions within scope and regulations
• Research hardware needs, review orders, and ensure on-time delivery and correct installation
• Compile reports and statistics for management as needed

Skills

Customer service

Scheduling

Project coordination

Communication

Organizational skills

Regulatory codes

Blueprints (preferred)

Bachelor's degree preferred

Microsoft Office

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Since 1993, LockNet has been a family-owned and operated business passionate about keeping people safe and secure by simplifying and supplying door and lock solutions. We put intentional focus on our people and our culture - and it shows in the way we work, the tenure of our team, and the relationships we build along the way.

Learn more at www.locknet.com/about-us.

Join Our Team as a Project Coordinator - Managed Projects

LockNet is seeking a detail-oriented, high-energy Project Coordinator to join our Managed Projects team. In this role, you'll manage customer accounts with a project focus - quoting, scheduling, ordering, and resolving technical and billing issues - while working in a fast-paced environment where your organizational skills and initiative directly impact customer satisfaction and company performance.

This is a hybrid position with an even split between remote and in-office work.

What You'll Do

As a Project Coordinator, you'll make an impact by:

• Managing customer accounts end-to-end - quoting, ordering, scheduling installs, and resolving issues
• Providing detailed survey instructions to field technicians and organizing results into customer-ready quotes
• Inputting and processing customer orders via phone and email, ensuring accuracy on pricing, shipping dates, and special requests
• Coordinating with production, shipping, and warehouse teams to resolve delays and keep projects on track
• Tracking project progress through internal task management software and delivering regular status updates to customers and internal stakeholders
• Strategically collaborating with onsite technicians to deliver the right solution within scope, budget, and applicable regulations
• Researching hardware needs, reviewing orders, and following up to ensure on-time delivery and correct installation
• Compiling reports and statistics for management as needed

What We're Looking For

Strong candidates will bring:

• 1-3 years of customer service experience; background in scheduling, construction, or locks and hardware is a plus but not required
• Strong computer proficiency, including Microsoft Office (Excel, Word, PowerPoint, Outlook) and the ability to navigate multiple platforms
• Excellent written and verbal communication skills - clear, professional, and responsive
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Sound judgment and the confidence to make decisions independently
• Strong project management and coordination abilities
• Ability to research, understand, and apply regulatory codes
• Experience reading blueprints preferred but not required
• Bachelor's degree preferred but not required
• Discretion and trustworthiness when handling confidential information

What Sets LockNet Apart as an Employer?

• Great benefits including options for 100% paid health and vision insurance for employees and competitive costs for families
• PTO accrual starting day one
• 401k with employer matching
• Profit-sharing
• Company-paid life insurance and long-term disability
• Autonomy and ability to impact
• Industry leader and trendsetter
• High growth with vision
• Technology-driven
• An open and transparent culture where everyone has a voice
• Great people with close relationships
• Low turnover rate
• Family-oriented business

LockNet is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.