Hybrid Project Coordinator: Lead End-to-End Client Projects

LockNet LLC; Nicholasville (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

PTO starting day one

401k with employer matching

Profit-sharing

Life insurance

Job summary

LockNet LLC in Kentucky is seeking a detail-oriented Project Coordinator for our Managed Projects team. This hybrid role split between remote work and in-office collaboration supports quoting, scheduling, ordering, and issue resolution to keep projects on track.

You will coordinate with production and field technicians, manage customer accounts, and prepare accurate quotes and reports. A proactive communicator with 1–3 years of customer service is ideal; bachelor's preferred but not required.

Qualifications

• 1–3 years of customer service experience; scheduling, construction, or locks and hardware is a plus but not required.
• Proficient with Microsoft Office and the ability to navigate multiple platforms.
• Excellent written and verbal communication skills - clear, professional, and responsive.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Willingness to collaborate with onsite technicians and teams.

Responsibilities

• Manage customer accounts end-to-end including quoting, ordering, scheduling installs, and resolving issues.
• Provide detailed survey instructions to field technicians and organize results into customer-ready quotes.
• Inputting and processing customer orders via phone and email, ensuring pricing accuracy and dates.
• Coordinate with production, shipping, and warehouse teams to resolve delays and keep projects on track.
• Track project progress and deliver regular status updates to customers and internal stakeholders.
• Collaborate with onsite technicians to deliver the right solution within scope, budget, and applicable regulations.
• Research hardware needs, review orders, and follow up to ensure on-time delivery and correct installation.
• Compile reports and statistics for management as needed.

Skills

Customer service

Scheduling

Office software

Communication

Project coordination

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

LockNet LLC in Kentucky is seeking a detail-oriented Project Coordinator for our Managed Projects team. This hybrid role split between remote work and in-office collaboration supports quoting, scheduling, ordering, and issue resolution to keep projects on track.

You will coordinate with production and field technicians, manage customer accounts, and prepare accurate quotes and reports. A proactive communicator with 1–3 years of customer service is ideal; bachelor's preferred but not required.