Service Project Coordinator - Saturday-Wednesday 12pm-9pm

LockNet; Nicholasville (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

PTO from day one

401k with match

Profit-sharing

Life insurance

Long-term disability

Autonomy

Growth opportunities

Open culture

Job summary

LockNet in Kentucky seeks a Service Project Coordinator to manage customer accounts with an emphasis on quoting, scheduling, ordering, and billing resolution. The role drives customer satisfaction in a fast-paced environment across multiple teams.

You’ll coordinate with production, shipping, and field technicians, ensuring accurate pricing and timely delivery while maintaining open communication with customers and internal stakeholders.

Qualifications

• 1-3 years of customer service experience; scheduling/construction/locks background a plus but not required.
• Strong computer proficiency across MS Office and multiple platforms.
• Excellent written and verbal communication; professional and responsive.
• Excellent organization with ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and the confidence to decide independently.
• Strong project-management and coordination abilities.
• Ability to research, understand, and apply regulatory codes.
• Blueprint reading experience preferred but not required.

Responsibilities

• Manage customer accounts end-to-end: quoting, ordering, scheduling installs, resolving issues.
• Provide detailed survey instructions to field technicians and turn results into quotes.
• Input and process orders by phone and email; ensure pricing, shipping dates, and special requests are accurate.
• Coordinate with production, shipping, and warehouse to resolve delays and keep projects on track.
• Track progress with internal task management software and report status to customers and stakeholders.
• Collaborate with onsite technicians to deliver compliant solutions within scope and budget.
• Research hardware needs, review orders, and follow up for on-time delivery and correct installation.
• Compile reports and statistics for management as needed.

Skills

Customer service

Project coordination

Communication

Organizational skills

Regulatory codes

Independent decision making

Research

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Since 1993, LockNet has been a family-owned and operated business passionate about keeping people safe and secure by simplifying and supplying door and lock solutions. We put intentional focus on our people and our culture - and it shows in the way we work, the tenure of our team, and the relationships we build along the way.

Learn more at www.locknet.com/about-us.

Join Our Team as a Service Project Coordinator

LockNet is seeking a detail-oriented, high-energy Service Project Coordinator to join our Service Department. In this role, you'll manage customer accounts with a project focus - quoting, scheduling, ordering, and resolving technical and billing issues - while working in a fast-paced environment where your organizational skills and initiative directly impact customer satisfaction and company performance.

What You'll Do

• Managing customer accounts end-to-end - quoting, ordering, scheduling installs, and resolving issues
• Providing detailed survey instructions to field technicians and organizing results into customer-ready quotes
• Inputting and processing customer orders via phone and email, ensuring accuracy on pricing, shipping dates, and special requests
• Coordinating with production, shipping, and warehouse teams to resolve delays and keep projects on track
• Tracking project progress through internal task management software and delivering regular status updates to customers and internal stakeholders
• Strategically collaborating with onsite technicians to deliver the right solution within scope, budget, and applicable regulations
• Researching hardware needs, reviewing orders, and following up to ensure on-time delivery and correct installation
• Compiling reports and statistics for management as needed

What We're Looking For

• 1-3 years of customer service experience; background in scheduling, construction, or locks and hardware is a plus but not required
• Strong computer proficiency, including Microsoft Office (Excel, Word, PowerPoint, Outlook) and the ability to navigate multiple platforms
• Excellent written and verbal communication skills - clear, professional, and responsive
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Sound judgment and the confidence to make decisions independently
• Strong project management and coordination abilities
• Ability to research, understand, and apply regulatory codes
• Experience reading blueprints preferred but not required
• Bachelor's degree preferred but not required
• Discretion and trustworthiness when handling confidential information

What Sets LockNet Apart as an Employer?

• Great benefits including options for 100% paid health and vision insurance for employees and competitive costs for families
• PTO accrual starting day one
• 401k with employer matching
• Profit-sharing
• Company-paid life insurance and long-term disability
• Autonomy and ability to impact
• Industry leader and trendsetter
• High growth with vision
• Technology-driven
• An open and transparent culture where everyone has a voice
• Great people with close relationships
• Low turnover rate
• Family-oriented business

LockNet is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.