Hybrid Production Support Architect - Service Delivery

Western Union; Denver (CO); Hybrid; USD 135,000 - 183,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance

Life insurance

Development platforms access

Job summary

Western Union in Denver, CO is seeking Production Support Architects to drive IT service delivery across applications and infrastructure. You will coordinate L2 vendor-supported services, document service expectations, and monitor SLA performance.

You’ll support incident resolution, track risks and timelines, assist with root cause findings, and help with process improvements and contract-related activities. The role offers a hybrid schedule with travel.

Qualifications

• Bachelor's degree in Computer Engineering, Information Technology, or related field, plus 5 years of professional experience in IT service management/operations.
• Experience with Java, Python, HTTP, XML, JSON, NodeJS, and JavaScript.
• Experience with NoSQL and CI/CD, agile methodologies, with TDD/CI/CD practices.
• Experience with monitoring tools like Dynatrace, ServiceNow, Splunk, Quantum Metrics, and AWS OpenSearch.

Responsibilities

• Coordinate L2 support and vendor-managed services, ensuring service expectations are met.
• Track SLA targets and prepare performance updates and reports.
• Assist with incident resolution, risk tracking, and root cause documentation.
• Support contract renewals, PO tracking, and payment-related documentation.

Skills

Java

Python

JavaScript

NoSQL

Data structures & algorithms

HTTP/XML/JSON

Web services

CI/CD

Problem solving

Communication

Education

Bachelor's degree in Computer Engineering/Information Tech or related field

Tools

Dynatrace

ServiceNow

Splunk

AWS OpenSearch

Quantum Metrics

Jira

Confluence

Job description

Western Union in Denver, CO is seeking Production Support Architects to drive IT service delivery across applications and infrastructure. You will coordinate L2 vendor-supported services, document service expectations, and monitor SLA performance.

You’ll support incident resolution, track risks and timelines, assist with root cause findings, and help with process improvements and contract-related activities. The role offers a hybrid schedule with travel.