Production Support Architects

Western Union; Denver (CO); Hybrid; USD 135,000 - 183,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance

Life insurance

Development platforms access

Job summary

Western Union in Denver, CO is seeking Production Support Architects to drive IT service delivery across applications and infrastructure. You will coordinate L2 vendor-supported services, document service expectations, and monitor SLA performance.

You’ll support incident resolution, track risks and timelines, assist with root cause findings, and help with process improvements and contract-related activities. The role offers a hybrid schedule with travel.

Qualifications

• Bachelor's degree in Computer Engineering, Information Technology, or related field, plus 5 years of professional experience in IT service management/operations.
• Experience with Java, Python, HTTP, XML, JSON, NodeJS, and JavaScript.
• Experience with NoSQL and CI/CD, agile methodologies, with TDD/CI/CD practices.
• Experience with monitoring tools like Dynatrace, ServiceNow, Splunk, Quantum Metrics, and AWS OpenSearch.

Responsibilities

• Coordinate L2 support and vendor-managed services, ensuring service expectations are met.
• Track SLA targets and prepare performance updates and reports.
• Assist with incident resolution, risk tracking, and root cause documentation.
• Support contract renewals, PO tracking, and payment-related documentation.

Skills

Java

Python

JavaScript

NoSQL

Data structures & algorithms

HTTP/XML/JSON

Web services

CI/CD

Problem solving

Communication

Education

Bachelor's degree in Computer Engineering/Information Tech or related field

Tools

Dynatrace

ServiceNow

Splunk

AWS OpenSearch

Quantum Metrics

Jira

Confluence

Job description

Production Support Architects (Western Union, LLC, Denver, CO)

Support IT strategic initiatives across applications and infrastructure by assisting with planning and execution activities aligned to project objectives. Assist in the coordination of vendor-managed services (L2 support), including helping document service expectations and tracking SLA-related requirements. Track service performance against SLA targets, help identify areas for improvement, and support preparation of service performance updates and reports. Support project related incident and issue resolution activities by coordinating cross functional teams, tracking risks and impacts to project timelines, and assisting with documenting root cause findings and follow up action items. Coordinate with L2 support teams to gather root cause analysis inputs relevant to project deliverables and timelines and support the preparation and communication of status updates to project stakeholders. Assist with problem management efforts related to active initiatives by tracking corrective actions, monitoring progress against project plans, and supporting continuous readiness activities tied to project objectives. Support ongoing relationships with key partners and agents by helping gather requirements, tracking issues, and assisting with resolution of concerns. Support service and process improvement initiatives by assisting with updates to delivery processes, helping track project related KPIs, SLAs, and OKRs, and contributing to continuous improvement efforts across ongoing initiatives. Assist with contract renewals, purchase order tracking, and payment‑related documentation to support ongoing vendor and project operations.

Up to 5% travel required to domestic client sites for team meetings. Telecommuting may be permitted up to 2 days per week. When not telecommuting, must report to Western Union LLC at 7001 East Belleview Ave., Denver, CO 80237.

Salary: $135,200 - $183,300 per year.

MINIMUM REQUIREMENTS:

• Bachelor’s degree or U.S. equivalent in Computer Engineering, Information Technology, or related field, plus 5 years of professional experience as a Service Delivery Manager or any occupation, job title, position performing IT service management and Operations.
• Must also have experience in the following: 5 years of professional experience utilizing computer science fundamentals, data structures, and algorithms;
• 5 years of professional experience utilizing Java, Python programming, HTTP, XML, JSON, NodeJS, and JavaScript;
• 5 years of professional experience utilizing NoSQL and agile development methodologies with Test Driven Development (TDD) and CI (Continuous Integration/CD (Continuous Delivery);
• 5 years of professional experience utilizing monitoring tools including Dynatrace, Service Now, Splunk, Quantum Metrics, and AWS Open Search;
• 5 years of professional experience assessing business needs and providing effective solutions in conformance to emerging technology standards;
• 5 years of professional experience utilizing Java/J2EE, Web technologies, and Web Services;
• and, 5 years of professional experience developing data‑ingesting applications using an industry standard RDBMS.

We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer‑centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy‑to‑use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary The on-target earnings range is $135,200 to $183,300 per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best‑in‑class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face‑to‑face, we are better able to learn from our peers, problem‑solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: 11-15-2026 This application window is a good‑faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital‑first company, built on the strength of our retail foundation and powered by next‑generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.