Production Support Architect – IT Service Delivery Lead

Western Union, LLC; Denver (CO); Hybrid; USD 135,000 - 183,000; Full time

Job summary

Western Union, LLC in Denver, CO is seeking a Production Support Architect to drive IT strategic initiatives across applications and infrastructure. You will coordinate L2 vendor services, document SLAs, monitor performance, and lead root cause analyses for incidents and ongoing projects.

The role requires strong Java, Python, NodeJS, and web tech experience, with data ingestion on RDBMS and NoSQL, plus Agile/TDD/CI/CD practices. Hybrid work with occasional travel is expected.

Qualifications

• Bachelor's degree in Computer Engineering, Information Technology, or related field; 5 years of professional IT service management experience.
• 5 years of experience in computer science fundamentals, data structures and algorithms.
• 5 years of experience with Java, Python, HTTP, XML, JSON, NodeJS and JavaScript.
• 5 years of experience with NoSQL and Agile, TDD and CI/CD.
• 5 years of experience aligning IT services with business needs and emerging tech standards.
• 5 years of experience with Java/J2EE, Web technologies and Web Services.
• 5 years of experience developing data-ingesting apps using an industry-standard RDBMS.

Responsibilities

• Support IT strategic initiatives across applications and infrastructure with planning and execution aligned to project objectives.
• Coordinate vendor-managed services (L2 support), document service expectations, and track SLA requirements.
• Track service performance against SLA targets and prepare status updates and reports.
• Assist in incident resolution across cross-functional teams and document root cause findings.
• Support problem management by tracking corrective actions and monitoring progress to project plans.
• Help with requirements gathering and issue resolution with key partners and agents.
• Assist with process improvements by updating delivery processes and tracking KPIs, SLAs, and OKRs.
• Assist with contract renewals, PO tracking, and payment documentation for vendor operations.

Skills

Java

Python

NodeJS

JavaScript

HTTP

XML

JSON

NoSQL

TDD

CI/CD

Web Services

RDBMS

Data structures

Algorithms

Agile development

Web technologies

Education

Bachelor's degree in Computer Engineering, Information Technology, or related field

Job description

Western Union, LLC in Denver, CO is seeking a Production Support Architect to drive IT strategic initiatives across applications and infrastructure. You will coordinate L2 vendor services, document SLAs, monitor performance, and lead root cause analyses for incidents and ongoing projects.

The role requires strong Java, Python, NodeJS, and web tech experience, with data ingestion on RDBMS and NoSQL, plus Agile/TDD/CI/CD practices. Hybrid work with occasional travel is expected.