Hybrid Production Support Lead – Payments & Incident Mgmt

Deutsche Bank AG

Weston (NC)

On-site

USD 100,000 - 153,000

Full time

7 days ago
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Benefits offered by this job

Health and wellbeing benefits
Parental leave
Hybrid work model
Vacation days

Job summary

Deutsche Bank AG in Cary, NC seeks a Production Support Specialist / Service Operations Specialist. You will provide hands-on production support for payments and FX platforms, lead incident management, and drive improvements across monitoring and automation.

The role requires ITIL experience, UNIX/Linux, Java/Python, and familiarity with cloud and microservices. Hybrid work model and competitive benefits are offered.

Qualifications

  • Experience supporting mission-critical payments and FX platforms in production environments.
  • Proven ability to troubleshoot production issues and manage incidents per ITIL standards.
  • Experience with automation, monitoring, and platform hygiene to improve service levels.

Responsibilities

  • Provide hands-on production support for payments and FX applications, restoring service within SLAs/OLAs.
  • Lead incident and problem management following ITIL and DB standards; communicate progress to stakeholders.
  • Analyze application/infrastructure flows to remediate performance, resiliency, and debt issues with cross-functional teams.
  • Drive continuous service improvement by automating manual tasks and strengthening monitoring.
  • Engage throughout the SDLC; review production changes and participate in business continuity testing.
  • Maintain documentation, monitor 24x7 workbench, and coordinate vendor activities.

Skills

ITIL knowledge
UNIX/Linux
Java/J2EE
Python
PowerShell
Bash
Ansible
Automation
SQL databases
Oracle
MS SQL Server
Geneos
Splunk
Grafana
New Relic
Control-M
Remedy/HEAT
GCP
Kubernetes
Kafka
Microservices
DevOps

Education

Bachelor’s degree or equivalent

Tools

Geneos
Splunk
Grafana
New Relic
Control-M
Remedy/HEAT
Oracle
MS SQL Server

Job description

Deutsche Bank AG in Cary, NC seeks a Production Support Specialist / Service Operations Specialist. You will provide hands-on production support for payments and FX platforms, lead incident management, and drive improvements across monitoring and automation.

The role requires ITIL experience, UNIX/Linux, Java/Python, and familiarity with cloud and microservices. Hybrid work model and competitive benefits are offered.

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