Hybrid Production Support Lead – Payments & Incident Mgmt

Deutsche Bank AG; Weston (NC); On-site; USD 100,000 - 153,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Parental leave

Hybrid work model

Vacation days

Job summary

Deutsche Bank AG in Cary, NC seeks a Production Support Specialist / Service Operations Specialist. You will provide hands-on production support for payments and FX platforms, lead incident management, and drive improvements across monitoring and automation.

The role requires ITIL experience, UNIX/Linux, Java/Python, and familiarity with cloud and microservices. Hybrid work model and competitive benefits are offered.

Qualifications

• Experience supporting mission-critical payments and FX platforms in production environments.
• Proven ability to troubleshoot production issues and manage incidents per ITIL standards.
• Experience with automation, monitoring, and platform hygiene to improve service levels.

Responsibilities

• Provide hands-on production support for payments and FX applications, restoring service within SLAs/OLAs.
• Lead incident and problem management following ITIL and DB standards; communicate progress to stakeholders.
• Analyze application/infrastructure flows to remediate performance, resiliency, and debt issues with cross-functional teams.
• Drive continuous service improvement by automating manual tasks and strengthening monitoring.
• Engage throughout the SDLC; review production changes and participate in business continuity testing.
• Maintain documentation, monitor 24x7 workbench, and coordinate vendor activities.

Skills

ITIL knowledge

UNIX/Linux

Java/J2EE

Python

PowerShell

Bash

Ansible

Automation

SQL databases

Oracle

MS SQL Server

Geneos

Splunk

Grafana

New Relic

Control-M

Remedy/HEAT

GCP

Kubernetes

Kafka

Microservices

DevOps

Education

Bachelor’s degree or equivalent

Tools

Geneos

Splunk

Grafana

New Relic

Control-M

Remedy/HEAT

Oracle

MS SQL Server

Job description

Deutsche Bank AG in Cary, NC seeks a Production Support Specialist / Service Operations Specialist. You will provide hands-on production support for payments and FX platforms, lead incident management, and drive improvements across monitoring and automation.

The role requires ITIL experience, UNIX/Linux, Java/Python, and familiarity with cloud and microservices. Hybrid work model and competitive benefits are offered.