Production Support Architect

Western Union, LLC; Denver (CO); Hybrid; USD 135,000 - 183,000; Full time

Job summary

Western Union, LLC in Denver, CO is seeking a Production Support Architect to drive IT strategic initiatives across applications and infrastructure. You will coordinate L2 vendor services, document SLAs, monitor performance, and lead root cause analyses for incidents and ongoing projects.

The role requires strong Java, Python, NodeJS, and web tech experience, with data ingestion on RDBMS and NoSQL, plus Agile/TDD/CI/CD practices. Hybrid work with occasional travel is expected.

Qualifications

• Bachelor's degree in Computer Engineering, Information Technology, or related field; 5 years of professional IT service management experience.
• 5 years of experience in computer science fundamentals, data structures and algorithms.
• 5 years of experience with Java, Python, HTTP, XML, JSON, NodeJS and JavaScript.
• 5 years of experience with NoSQL and Agile, TDD and CI/CD.
• 5 years of experience aligning IT services with business needs and emerging tech standards.
• 5 years of experience with Java/J2EE, Web technologies and Web Services.
• 5 years of experience developing data-ingesting apps using an industry-standard RDBMS.

Responsibilities

• Support IT strategic initiatives across applications and infrastructure with planning and execution aligned to project objectives.
• Coordinate vendor-managed services (L2 support), document service expectations, and track SLA requirements.
• Track service performance against SLA targets and prepare status updates and reports.
• Assist in incident resolution across cross-functional teams and document root cause findings.
• Support problem management by tracking corrective actions and monitoring progress to project plans.
• Help with requirements gathering and issue resolution with key partners and agents.
• Assist with process improvements by updating delivery processes and tracking KPIs, SLAs, and OKRs.
• Assist with contract renewals, PO tracking, and payment documentation for vendor operations.

Skills

Java

Python

NodeJS

JavaScript

HTTP

XML

JSON

NoSQL

TDD

CI/CD

Web Services

RDBMS

Data structures

Algorithms

Agile development

Web technologies

Education

Bachelor's degree in Computer Engineering, Information Technology, or related field

Job description

Production Support Architect (Western Union, LLC, Denver, CO) Support IT strategic initiatives across applications and infrastructure by assisting with planning and execution activities aligned to project objectives. Assist in the coordination of vendor-managed services (L2 support), including helping document service expectations and tracking SLA-related requirements. Track service performance against SLA targets, help identify areas for improvement, and support preparation of service performance updates and reports. Support project related incident and issue resolution activities by coordinating cross functional teams, tracking risks and impacts to project timelines, and assisting with documenting root cause findings and follow up action items. Coordinate with L2 support teams to gather root cause analysis inputs relevant to project deliverables and timelines and support the preparation and communication of status updates to project stakeholders. Assist with problem management efforts related to active initiatives by tracking corrective actions, monitoring progress against project plans, and supporting continuous readiness activities tied to project objectives. Support ongoing relationships with key partners and agents by helping gather requirements, tracking issues, and assisting with resolution of concerns. Support service and process improvement initiatives by assisting with updates to delivery processes, helping track project related KPIs, SLAs, and OKRs, and contributing to continuous improvement efforts across ongoing initiatives. Assist with contract renewals, purchase order tracking, and payment-related documentation to support ongoing vendor and project operations. Up to 5% travel required to domestic client sites for team meetings. Telecommuting may be permitted up to 2 days per week. When not telecommuting, must report to Western Union LLC at 7001 East Belleview Ave., Denver, CO 80237. Salary: $135,200 - $183,300 per year.

MINIMUM REQUIREMENTS

• Bachelor's degree or U.S. equivalent in Computer Engineering, Information Technology, or related field, plus 5 years of professional experience as a Service Delivery Manager or any occupation, job title, position performing IT service management and Operations.
• 5 years of professional experience utilizing computer science fundamentals, data structures, and algorithms
• 5 years of professional experience utilizing Java, Python programming, HTTP, XML, JSON, NodeJS, and JavaScript
• 5 years of professional experience utilizing NoSQL and agile development methodologies with Test Driven Development (TDD) and CI (Continuous Integration/CD (Continuous Delivery);
• 5 years of professional experience assessing business needs and providing effective solutions in conformance to emerging technology standards
• 5 years of professional experience utilizing Java/J2EE, Web technologies, and Web Services
• and, 5 years of professional experience developing data-ingesting applications using an industry standard RDBMS.