Production Support & Incident Lead (Hybrid)

Deutsche Bank

Cary (NC)

Hybrid

USD 100,000 - 153,000

Full time

6 days ago
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Benefits offered by this job

Hybrid working model
Health and wellbeing benefits
Retirement savings plans
Parental leave
Educational resources

Job summary

Deutsche Bank in Cary, NC is seeking a Production Support Specialist / Service Operations Specialist to support mission-critical payments and FX platforms, operating in a global follow-the-sun environment. You will combine hands-on troubleshooting with automation, monitoring, and continuous service improvement to strengthen stability and client experience.

This role offers hybrid work, competitive benefits, and opportunities to influence production engineering practices.

Qualifications

  • Experience delivering production support for payments and FX platforms.
  • Strong ITIL process knowledge and incident management.
  • Proficient in UNIX/Linux environments; scripting and automation.
  • Experience with databases (Oracle, MS SQL Server) and SQL scripting.
  • Familiarity with monitoring/tools: Geneos, Splunk, Grafana, New Relic.
  • Awareness of SDLC, DevOps, and agile practices.

Responsibilities

  • Provide hands-on production support for payments and FX applications, meeting SLAs/OLAs.
  • Lead incident and problem management per ITIL standards; communicate progress to stakeholders.
  • Analyze flows to improve performance, resiliency, and reduce technical debt with cross-team collaboration.
  • Automate manual tasks, improve monitoring, and drive platform hygiene.
  • Contribute to SDLC reviews and business continuity testing.
  • Maintain documentation, monitor events, and coordinate vendor activities.

Skills

ITIL practices
Unix/Linux
Solaris
Java/J2EE
Python
PowerShell
Bash
Ansible
RPA
Oracle SQL
MS SQL Server
SQL scripting
Middleware
Messaging
Cloud
Remedy
HEAT
GCP
Kubernetes
Kafka
microservices
DevOps
CI/CD
Agile

Education

Bachelor's degree or equivalent practical experience

Tools

Geneos
Splunk
Grafana
New Relic
Control-M
Remedy
HEAT
Google Cloud Platform (GCP)

Job description

Deutsche Bank in Cary, NC is seeking a Production Support Specialist / Service Operations Specialist to support mission-critical payments and FX platforms, operating in a global follow-the-sun environment. You will combine hands-on troubleshooting with automation, monitoring, and continuous service improvement to strengthen stability and client experience.

This role offers hybrid work, competitive benefits, and opportunities to influence production engineering practices.

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