Production Support & Incident Lead (Hybrid)

Deutsche Bank; Cary (NC); Hybrid; USD 100,000 - 153,000; Full time

Benefits offered by this job

Hybrid working model

Health and wellbeing benefits

Retirement savings plans

Parental leave

Educational resources

Job summary

Deutsche Bank in Cary, NC is seeking a Production Support Specialist / Service Operations Specialist to support mission-critical payments and FX platforms, operating in a global follow-the-sun environment. You will combine hands-on troubleshooting with automation, monitoring, and continuous service improvement to strengthen stability and client experience.

This role offers hybrid work, competitive benefits, and opportunities to influence production engineering practices.

Qualifications

• Experience delivering production support for payments and FX platforms.
• Strong ITIL process knowledge and incident management.
• Proficient in UNIX/Linux environments; scripting and automation.
• Experience with databases (Oracle, MS SQL Server) and SQL scripting.
• Familiarity with monitoring/tools: Geneos, Splunk, Grafana, New Relic.
• Awareness of SDLC, DevOps, and agile practices.

Responsibilities

• Provide hands-on production support for payments and FX applications, meeting SLAs/OLAs.
• Lead incident and problem management per ITIL standards; communicate progress to stakeholders.
• Analyze flows to improve performance, resiliency, and reduce technical debt with cross-team collaboration.
• Automate manual tasks, improve monitoring, and drive platform hygiene.
• Contribute to SDLC reviews and business continuity testing.
• Maintain documentation, monitor events, and coordinate vendor activities.

Skills

ITIL practices

Unix/Linux

Solaris

Java/J2EE

Python

PowerShell

Bash

Ansible

RPA

Oracle SQL

MS SQL Server

SQL scripting

Middleware

Messaging

Cloud

Remedy

HEAT

GCP

Kubernetes

Kafka

microservices

DevOps

CI/CD

Agile

Education

Bachelor's degree or equivalent practical experience

Tools

Geneos

Splunk

Grafana

New Relic

Control-M

Remedy

HEAT

Google Cloud Platform (GCP)

Job description

Deutsche Bank in Cary, NC is seeking a Production Support Specialist / Service Operations Specialist to support mission-critical payments and FX platforms, operating in a global follow-the-sun environment. You will combine hands-on troubleshooting with automation, monitoring, and continuous service improvement to strengthen stability and client experience.

This role offers hybrid work, competitive benefits, and opportunities to influence production engineering practices.