WMS Production Support Engineer — Hybrid/Remote

JCPenney; Dallas (TX); Hybrid; USD 88,000 - 146,000; Full time

Benefits offered by this job

Medical/dental/vision insurance from 1

401(k) with company match

Associate discount on Catalyst Brands

Job summary

Catalyst Brands is seeking an experienced Support Engineer 2 to maintain the Warehouse Advantage (WMS) platform across WA environments. You will partner with Operations, Development, and vendors to ensure stability, incident management, and ongoing improvements.

The role combines production support with development tasks such as automation, monitoring, and configuration changes to reduce ticket volume and improve performance. A remote/hybrid work setup is supported.

Qualifications

• 5+ years of application support and/or engineering experience with Tier 1 WMS in distribution or fulfillment.
• Bachelor's degree in technology or related field.
• Strong T-SQL and SQL Server proficiency; experience with stored procedures and performance tuning.
• Experience with REST APIs, event-driven architectures, XML/JSON, or flat-file interfaces.
• Scripting proficiency for automation (PowerShell, Python or similar).

Responsibilities

• Serve as primary production support contact for Infios WA environments, triaging and resolving issues.
• Own incidents end to end, including detection, triage, impact assessment, RCA, resolution and follow-up.

Skills

WMS domain knowledge

Incident management

Communication

Automation scripting

Remote/hybrid work experience

Education

Bachelor's degree in technology or related field

Tools

Git/Azure CI/CD tooling

REST APIs/XML/JSON interfaces

PowerShell/Python scripting

SQL Server

Job description

Catalyst Brands is seeking an experienced Support Engineer 2 to maintain the Warehouse Advantage (WMS) platform across WA environments. You will partner with Operations, Development, and vendors to ensure stability, incident management, and ongoing improvements.

The role combines production support with development tasks such as automation, monitoring, and configuration changes to reduce ticket volume and improve performance. A remote/hybrid work setup is supported.