Hybrid Production Reliability Engineer (SRE & AI)

M&T Bank; New York (NY); Hybrid; USD 97.000 - 162.000; Vollzeit

Zusammenfassung

M&T Bank is seeking a Technical Engineer to join our production reliability team in Buffalo, NY, with four days onsite and one day remote per week. You will lead incident response, drive SRE improvements, and implement observability and automation across cloud and on‑prem environments.

You will collaborate with engineering, security, and vendor teams to reduce toil, refine alerts, and deliver resilient, scalable platforms. A Bachelor’s degree and 5+ years in production support are expected.

Qualifikationen

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• Minimum 5+ years of experience supporting enterprise applications, platforms, or infrastructure in production environments.
• Experience troubleshooting complex application, infrastructure, integration, or cloud-related issues.
• Strong knowledge of incident management, production support processes, and operational best practices.
• Experience with monitoring, observability, logging, and alerting platforms.
• Experience with scripting and automation technologies.

Aufgaben

• Serve as a technical escalation point for production incidents, outages, and service degradation events.
• Lead troubleshooting and root cause analysis across applications, integrations, infrastructure, cloud services, APIs, and supporting technologies.
• Coordinate incident response activities involving application teams, infrastructure teams, vendors, and business stakeholders.
• Restore service quickly while ensuring long-term corrective actions are identified and implemented.
• Participate in major incident management processes and post-incident reviews.
• Design, implement, and optimize monitoring, alerting, logging, and observability solutions.
• Develop dashboards and health indicators providing visibility into application and platform performance.
• Partner with engineering teams to improve observability through instrumentation, distributed tracing, synthetic monitoring, and telemetry collection.
• Develop and maintain automation solutions that improve operational efficiency and service reliability.
• Create scripts, tools, and workflows to automate diagnostics, health checks, remediation activities, and routine support tasks.
• Leverage Infrastructure as Code (IaC) and automation frameworks where appropriate.
• Drive continuous improvement through operational automation and self-healing capabilities.

Kenntnisse

PowerShell

Python

Bash/Shell

SQL

REST APIs

Workflow automation platforms

Ausbildung

Bachelor's degree in CS/IT/Engineering

Tools

Dynatrace

Splunk

Datadog

Azure Monitor

Grafana

Prometheus

OpenTelemetry

AppDynamics

Jobbeschreibung

M&T Bank is seeking a Technical Engineer to join our production reliability team in Buffalo, NY, with four days onsite and one day remote per week. You will lead incident response, drive SRE improvements, and implement observability and automation across cloud and on‑prem environments.

You will collaborate with engineering, security, and vendor teams to reduce toil, refine alerts, and deliver resilient, scalable platforms. A Bachelor’s degree and 5+ years in production support are expected.