Senior Production Reliability Engineer

M&T Bank

Buffalo (NY)

On-site

USD 116,000 - 194,000

Full time

14 days+

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Job summary

M&T Bank is seeking a Technical Engineer in Buffalo, NY to ensure the availability, stability, and performance of critical applications and platforms. You will lead incident response, apply SRE practices, build automation, and enhance observability.

The ideal candidate has 5+ years in production support, strong troubleshooting skills, and experience with monitoring tools and cloud environments. This role emphasizes automation and AI-assisted operational improvements to reduce toil.

Qualifications

Bachelor's degree in CS/IT/Engineering or equivalent experience.
5+ years of experience supporting enterprise applications, platforms, or infrastructure in production environments.
Experience troubleshooting complex application, infrastructure, integration, or cloud-related issues.
Strong knowledge of incident management, production support processes, and operational best practices.
Experience with monitoring, observability, logging, and alerting platforms.
Experience with scripting and automation technologies.

Responsibilities

Serve as a technical escalation point for critical production incidents, outages, and service degradation events.
Lead troubleshooting and root cause analysis across applications, infra, cloud services, and supporting technologies.
Coordinate incident response activities involving application teams, infrastructure teams, vendors, and business stakeholders.
Apply Site Reliability Engineering (SRE) principles to improve platform reliability and automate toil.
Design, implement, and optimize monitoring, alerting, logging, and observability solutions.