Hybrid Process Transformation Analyst — Drive Ops Wins

Massachusetts Financial Services Company; Boston (MA); Híbrido; USD 50.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Retirement plan contribution

Education assistance

Tuition reimbursement

Health Savings Account

Wellness programs

Generous time off

Descripción de la vacante

Massachusetts Financial Services Company is seeking a Process Transformation Analyst to support operational initiatives and value stream mapping across the department. You will analyze processes, document requirements, create process maps and dashboards, and collaborate with cross-functional teams to improve efficiency.

We value strong analytical minds with a bachelor's in a related field, 0-2+ years of experience, and proficiency with Office apps and process-mapping tools.

Formación

• Bachelor’s degree in a related field.
• 0-2+ years' relevant experience.
• Proficiency with Microsoft Office (Word, Excel and PowerPoint).
• Experience with process mapping tools (Visio, Lucidchart).
• Knowledge of Lean, Six Sigma, Agile, or BPM methodologies.
• Basic familiarity with reporting or automation tools such as Power BI, Tableau, or Power Automate.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects and priorities.

Responsabilidades

• Support analysis of current business processes and workflows under senior team member direction.
• Gather and document business requirements from stakeholders.
• Create process maps, workflows, technical requirements, and business documentation with guidance from senior analysts.
• Conduct data analysis and generate dashboards to support decision-making.
• Collaborate with cross-functional teams including operations, IT software architects and product owners.
• Coordinate logistics and documentation for meetings and workshops.
• Assist with coordinating and managing project timelines, deliverables and meetings within MFS.
• Manage administrative tasks related to Operations service provider and contract files.
• Assist in tracking performance or maturity model metrics for regular reporting.
• Collaborate with different internal and cross-functional teams to align transformation goals.
• Perform assigned analyses and tasks under guidance of senior team members.
• Assume additional responsibilities as requested.

Conocimientos

Strong analytical and problem-solving

Excellent communication andStakeholder

Ability to manage multiple projects

Proficiency with Microsoft Office

Process mapping experience

Educación

Bachelor’s degree in Business Administration, Finance, Information Systems, Operations Management, or related field

Lean Six Sigma Green Belt or similar certification

Herramientas

Visio

Lucidchart

Power BI

Tableau

Power Automate

Descripción del empleo

Massachusetts Financial Services Company is seeking a Process Transformation Analyst to support operational initiatives and value stream mapping across the department. You will analyze processes, document requirements, create process maps and dashboards, and collaborate with cross-functional teams to improve efficiency.

We value strong analytical minds with a bachelor's in a related field, 0-2+ years of experience, and proficiency with Office apps and process-mapping tools.