Operations Process Excellence Analyst

MFS International Australia Pty Ltd; Boston (MA); Hybrid; USD 50,000 - 72,000; Full time

Job summary

At MFS, the Process Transformation Analyst will support strategic initiatives in Operations and assist in Value Stream Mapping to optimize workflows. The role collaborates across teams to implement solutions, reduce risk, and improve efficiency with guidance from senior analysts.

Qualifications include a degree in a related field and 0–2+ years’ experience, plus strong analytical, communication, and project management skills. A hybrid work model is available in the US.

Qualifications

• Bachelor's degree in a related field.
• 0-2+ years' relevant experience.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience visualizing process diagrams from text to visual flowcharts for cross‑team understanding.

Responsibilities

• Support analysis of current business processes and workflows under senior guidance.
• Gather and document business requirements from stakeholders.
• Create process maps, workflows, technical requirements, and business documentation with guidance.
• Conduct data analysis and generate dashboards to support decision‑making.
• Collaborate with cross‑functional teams including operations, IT software architects and product owners.
• Coordinate logistics and documentation for meetings and workshops.
• Assist with coordinating and managing project timelines, deliverables and meetings.

Skills

Analytical thinking

Communication skills

Stakeholder management

Project management

Education

Bachelor's degree in Business Administration, Finance, Information Systems, Operations Management, or related field

Tools

Visio

Lucidchart

Power BI

Tableau

Power Automate

Job description

At MFS, the Process Transformation Analyst will support strategic initiatives in Operations and assist in Value Stream Mapping to optimize workflows. The role collaborates across teams to implement solutions, reduce risk, and improve efficiency with guidance from senior analysts.

Qualifications include a degree in a related field and 0–2+ years’ experience, plus strong analytical, communication, and project management skills. A hybrid work model is available in the US.